Getting to Resolution
IN THIS SUMMARY
In traditional models of conflict resolution, disagreeing parties are pitted against one another in a highly adversarial win/lose scenario. According to Stewart Levine, author of Getting to Resolution, this type of model has the unintended side effect of escalating conflict and distancing the people involved from one another, sometimes permanently. The final settlement, regardless of who wins, leaves both parties unhappy and suffering emotional aftershocks.
In Getting to Resolution, Levine offers an alternative, a “resolutionary” model that focuses on communication and collaboration as the keys to achieving a mutually satisfying solution. In this model, disagreeing parties first agree to accept Levine’s Ten Principles and then proceed through the Cycle of Resolution. By applying this “resolutionary” approach to professional and personal conflicts, both parties can move from conflict, to catharsis, to problem-solving, and finally to the creation of a satisfactory future relationship.