The GE Work-Out
IN THIS SUMMARY
Employees at GE have a deeply engrained and internalized process for addressing and solving the company’s problems quickly, simply, and with the involvement of people who will ultimately carry out the decision. The process is called Work-Out. In The GE Work-Out, Dave Ulrich, Steve Kerr, and Ron Ashkenas describe how GE has eliminated bureaucracy and solved organizational problems using a simple set of concepts and tools.
At its core, Work-Out is a very simple concept. It is based on the premise that those closest to the work know it best. Large groups of employees and managers come together to address issues that they identify or that senior management has raised as concerns. In small teams, people challenge prevailing assumptions about “the way things have always been done” and come up with recommendations for dramatic improvements in organizational processes.