IN THIS SUMMARY
This second edition of Future Perfect is a revisiting of the concepts of Stan Davis introduced ten years ago - concepts such as "any time," "any place," and mass customization" - which have now become a standard way of thinking about business. But while business may be able to run to catch up with rapid changes in technology, the economy, and society, organizations cannot change as fast as the businesses they manage. The gap between real-time businesses and their not-so-real-time organization seems permanent and growing. From a practical standpoint, businesses need to think about how to create products and services in real time that they can deliver instantly.