Frames of Reference
IN THIS SUMMARY
Everyday in the workplace, people face many challenges related to cross-gender communications. Often these situations are emotionally charged, and each party is too caught up in them to have any kind of perspective or to learn very much from each other about how to make interactions work better the next time. Instead, someone is likely to come away with hurt feelings, a bruised ego, and the firm conviction that whatever happened, the resulting mess was certainly not his or her fault. The result is lost employee productivity and even sizable legal fees for defending against sexual harassment charges.