Emotional Intelligence for Managing Results in a Diverse World
IN THIS SUMMARY
Over the past decade, emotional intelligence has been recognized more and more as a critical underpinning of success both on and off the job. It has become even more important as work environments have become increasingly diverse. Despite the importance of emotional intelligence, most individuals have not been taught how to develop this aspect of themselves. However, emotional intelligence is a competency that can be learned. Emotional Intelligence for Managing Results in a Diverse World by Lee Gardenswartz, Jorge Cherbosque and Anita Rowe provides the fundamentals of this critical skill, as well as the understanding and the tools to function effectively in the emotional landscape of the diverse work world.