IN THIS SUMMARY
When people with high IQ flounder, and those of modest IQ do relatively well, it can be argued that the difference is that people are being judged in a new way -- not by being smart but by how they manage themselves and others. Cultivating these skills is now essential for career success. Managing feelings so they are expressed appropriately and diplomatically encourages people to work together toward a common goal.
In Emotional Intelligence, author Daniel Goleman uses his own background and research findings to establish a model that focuses on performance at work, organizational leadership, and how various competencies set star performers apart from average ones. The difference is emotional intelligence.