The Disney Way

The Disney Way

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Capodagli, Bill | Jackson, Lynn McGraw-Hill Education, 2016 Audio summary available
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In The Disney Way, Bill Capodagli and Lynn Jackson describe the masterfully honed principles and best practices that Walt Disney implemented to create the Walt Disney World Company’s unparalleled customer service culture. Walt credited his success to his personal credo that influenced every decision he made: dream, test the dream against one’s personal beliefs, take calculated risks, and successfully execute the vision. The Disney Way shows business leaders how to apply Walt’s “Dream, Believe, Dare, Do” principles to build a successful customer-centric culture within their organizations and develop passionate, empowered employees who deliver outstanding quality and service to their customers every day.