IN THIS SUMMARY
Tony Hsieh, CEO of Zappos and one of the most widely successful e-commerce vendors on the Internet, has quickly risen through the ranks of corporate America. He has established himself as one of the premier thought leaders of entrepreneurship, built a successful business, and most notably kept employees and customers satisfied and happy. In Delivering Happiness, Hsieh shares the different lessons he has learned in business and life, from various jobs to entrepreneurial ventures, and takes readers through his personal journey on cultivating happiness for himself and those around him. Throughout his career, Hsieh has held steadfastly to the belief in the power of good customer service and the impact of real human contact. This belief is what has made Zappos the gold standard for customer service and truly stands out as a company that cares.