Dealing with the Tough Stuff

Dealing with the Tough Stuff

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Hill, Darren | Hill, Alison | Richardson, Sean Jossey-Bass, 2012 Audio summary available
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In Dealing with the Tough Stuff, Darren Hill, Alison Hill, and Sean Richardson offer practical advice and tools for managers who want to excel at the “tough-stuff conversations” that inevitably arise at the workplace—conversations about unpopular decisions or policies, employee performance reviews, firing or reassigning employees, or any situation where heightened emotion, ambiguity, or potential for conflict exists. Excelling at these conversations is critical to good management. However, managers often procrastinate, avoid, or water down these tough conversations, which can be costly in terms of profit, productivity, and professional development. Drawing from combined experience, research, and expertise in organizational psychology and communications, the authors offer communication strategies and methods that can be implemented immediately to better deal with the “tough stuff.”