Dealing with Difficult Customers

Dealing with Difficult Customers

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Fleming, Noah | Veltman, Shawn The Career Press, Inc., 2018
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IN THIS SUMMARY

We all have to deal with difficult customers in some stage of our careers, and doing so effectively has become even more critical in today’s digital world. In Dealing with Difficult Customers, customer service consultants Noah Fleming and Shawn Veltman encourage workers to empathize with customers’ perspectives, and they share tools for both handling and proactively avoiding tough customer interactions. Their recommendations can be applied to both personal and business situations.