Crucial Conversations

Crucial Conversations

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Patterson, Kerry | Grenny, Joseph | McMillan, Ron | Switzler, Al McGraw-Hill, 2002
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IN THIS SUMMARY

Crucial conversations happen to everyone. They are the conversations that affect the quality of our lives, whether in the personal or the professional realm. Crucial conversations are those in which opinions vary, in which the stakes are high, and in which emotions are strong. They are conversations about tough issues, the conversations that people normally shy away from. In the professional realm, these conversations concern such issues as safety, productivity, diversity, and quality. In Crucial Conversations, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler show how companies that lead the way in innovation, teamwork, and change management—activities that require strong human interaction—are companies whose leaders know how to hold crucial conversations.