Critical Knowledge Transfer

Critical Knowledge Transfer

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Leonard, Dorothy | Swap, Walter | Barton, Gavin Harvard Business School Publishing Corporation, 2015 Audio summary available
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A large number of company experts are approaching retirement age, and companies are increasingly onboarding millennials into key technical positions. However, as Dorothy Leonard, Walter Swap, and Gavin Barton explain in Critical Knowledge Transfer, losing critical knowledge when expert employees transition out of their companies is costly on many levels, including financially, competitively, and organizationally. Most managers agree on this matter, yet many companies find themselves unprepared for this inevitability. The authors address this issue by setting the context for the importance of capturing and retaining a company’s “deep smarts” and providing very useful tools and techniques to make sure expertise stays behind when experts leave.