Conversations for Change
IN THIS SUMMARY
Meaningful conversation is a learned skill, writes Shawn Kent Hayashi in Conversations for Change. As a consultant, Hayashi has spent more than 20 years coaching people to improve their conversation skills in order to build stronger relationships and organizations. This book is the culmination of that work, and is rich with real-world cases from Hayashi’s client base of conversations done well and poorly. Hayashi and her company, The Professional Development Group, have created assessment methodologies to identify the key conversational skills and individual styles of communication. Hayashi then takes the reader through 12 essential business conversations, and how to use those key conversational skills to achieve momentum.