IN THIS SUMMARY
In Conflict 101, Susan H. Shearouse helps managers better understand workplace conflict and how to respond to it. In every workplace, it is inevitable that people will clash at some point, and what Person A wants, needs, or expects will not always align with what Person B wants, needs, or expects. Managers must therefore become adept at responding to the inevitable workplace conflicts. If managers can resolve workplace conflicts as quickly and effectively as possible, they can stop them from escalating and affecting employee morale, productivity, and, therefore, the bottom line. Shearouse aims to help managers understand the nature of workplace conflicts, and offers the tools, skills, and approaches for best handling them.