Comebacks at Work

Comebacks at Work

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Reardon, Kathleen K. | Noblet, Christopher T. HarperBusiness, 2010 Audio summary available
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In Comebacks at Work, management professor and consultant Dr. Kathleen Reardon suggests that it is critical to know what to say and how to respond to colleagues under pressure and in uncomfortable situations. Recognizing that many otherwise strong performers allow co-workers to embarrass, abuse, or corner them in conversation, Reardon explains the effective use of what she calls “comebacks”—specific communication skills that can counter insults, sarcasm, blame-shifting, and just about any other common type of negativity. Most importantly, comebacks can help people build their confidence and stop others from using words to get the better of them.