Communication & Relationships
This collection includes summaries on the following topics:
- Communication
- Relationships
- Writing
- Diversity and Cross-cultural Communication
There are over 20 summaries in this collection, with at least one new summary added each month. This collection offers an excellent overview of for professionals managing others or working with global teams. Click here to see the current titles in the Communication, Relationships & Diversity collection
In This Collection
In You Can’t Lead with Your Feet on the Desk, Ed Fuller, the leader of Marriott International Lodging, offers real-world advice about how to connect with, manage, and do business with people who have...
In Lead Your Boss, John Baldoni provides practical, step-by-step advice to middle managers about how to become better leaders and help their organizations succeed. He illuminates the unique nature of...
The world is full of brands identified strongly with certain positive characteristics. In Professional Presence, Peggy Noe Stevens shows people how to create their own personal brands and associate...
In The Drama-Free Office, Jim Warner and Kaley Klemp present their proven methods of recognizing, diagnosing, and minimizing drama in the workplace. They emphasize authentic behavior and curious...
In The Art of Speeches and Presentations, Philip Collins uses his own extensive personal experience as a speechwriter to outline what to do and what not to do when writing a speech. With a focus on the...
Communicating effectively is a key skill in business, but one that many people lack. In The Language of Success, Tom Sant presents useful structures and tricks of the trade for writing successful...
In Real Influence, Mark Goulston and John Ullmen present an array of authentic techniques for influencing people. Rather than focus on manipulative tactics, Goulston and Ullmen encourage people to...
In Elements of Influence, Terry R. Bacon presents his guide to learning how to influence people in an ethical manner. Based on 20 years of research, Bacon’s book not only explains the psychological...
Body Language in Business by Adrian Furnham and Evgeniya Petrova is about the signals people send and receive, the messages they transmit and decipher, and the statements they make about themselves...
Effective presentation and communication skills can get people noticed, remembered, and promoted more quickly than any other skill set. Well Said! is a how-to guide to delivering targeted, memorable...
In The Language of Leaders, Kevin Murray explains that leadership is more than giving orders. Instead, it is about inspiring people to go above and beyond the call of duty. Effective leaders guide...
In Emotional Intelligence for Sales Success, Colleen Stanley introduces sales associates to the idea that oft-ignored emotional intelligence skills such as empathy, rapport, emotion management, and...
In The 11 Laws of Likability, Michelle Tillis Lederman suggests that in order to be truly successful at networking, it is first important to tap into what is likable about every specific personality....
Virtual presentations—videoconferences, webinars, and podcasts—are becoming increasingly popular and a greater element of everyday business communication. Improved technology has transformed virtual presentations into...
Influence has always mattered in the workplace, but as organizations and projects have become more complex, the need to influence others in order to complete a task has increased. In Influencing Up,...
In Likeonomics, Rohit Bhargava asserts that the most trusted people and organizations always win. He offers the five principles of the TRUST formula of Likeonomics to solve what he calls the “modern...
In Make Difficult People Disappear, Monica Wofford presents her recipe for better workplace relationships through new insights into personality preferences. This requires an understanding of how...
In Dialogue Gap, Peter Nixon presents a common sense approach to one of the most pressing issues facing modern culture: the inability to carry on substantive and meaningful communications. Failure to...
Feelings of isolation, disinterest, and loss of commitment at work are all signs that an employee may be experiencing broken trust. In Rebuilding Trust in the Workplace, Dennis and Michelle Reina guide...
In Leading with Emotional Intelligence, Reldan S. Nadler presents a handbook filled with real-life examples and step-by-step strategies to raise Emotional Intelligence and help leaders coach their...
In The Secret Language of Influence, author Dan Seidman teaches salespeople how to listen, gain psychological insight, and influence others. Influence occurs at a level just below the buyer’s awareness...
In Conflict 101, Susan H. Shearouse helps managers better understand workplace conflict and how to respond to it. In every workplace, it is inevitable that people will clash at some point, and what...
Presentations are a necessary element of business; in fact, there are over 30 million business presentations given on a daily basis. Still, presentations are considered one of the least productive areas of business and...
In today’s fast-paced, highly competitive information age, journalists are under more pressure than ever to deliver compelling news stories. Likewise, newsmakers are under similar pressure to present their messages in...
In The Blame Game, Ben Dattner examines the detrimental effects of focusing on the assignment of blame and credit. There is general acceptance that people should receive praise for good deeds, and they...
Great public speakers possess confidence, charisma, and eloquence. These traits seem to radiate naturally. However, contrary to what many people believe, public speaking is not a gift. It is a skill that anyone can...
Presence, the ability to command attention and inspire commitment plays a defining role in people’s relationships, their ability to garner buy-in, and even their compensation. Those described as having charisma,...
In What Your Body Says (and how to master the message), Sharon Sayler explains how nonverbal signs are a very influential part of communication, sometimes even more so than the verbal part of the...
Kurt Mortensen defines charisma as the ability to easily build rapport, effectively influence others, inspire them to achieve more, and in the process make allies for life. It is a vital motivational life skill that...
In order to accomplish common goals, today’s businesspeople are required to form partnerships with both colleagues and competitors. According to Gordon Curtis, identifying and engaging the right people – those who...
In Win at Work!, Diane Katz presents an alternative to the traditional linear model of resolving conflict called “The Working Circle.” This approach encourages flexibility when resolving conflict. The...
Networking events make many people uncomfortable. In Smart Networking, author Liz Lynch confesses to feeling so small and overwhelmed at her first networking event that she only lasted five minutes....
Networking is more than just shaking hands and taking a business card. If done correctly, it can open doors and close deals. If done incorrectly, it can be a complete waste of time. Introvert, extrovert, novice or ace...
People who are introverts often hate to network. While extroverts, socially-oriented people who excel in group situations, are typically right at home at networking events, introverts, reflective and reclusive people,...
Meaningful conversation is a learned skill, writes Shawn Kent Hayashi in Conversations for Change. As a consultant, Hayashi has spent more than 20 years coaching people to improve their conversation...
