Technology

Technology

 
Customers Rule! Blackwell, Roger D. | Stephan, Kristina Crown Publishing , 2001 Customer Focus, Marketing, Technology

During the past few years, hundreds of start-ups appeared on the Internet. Hundreds went public, becoming instant blue chips, and allowing many investors to see their Internet stocks increase in value by 400 percent or...

 
 
The New Experts Bloom, Robert H. Greenleaf Book Group Press , 2010 Customer Focus, Marketing, Technology

The buyer-seller relationship has changed drastically. Buyers are now in control. In his book, The New Experts, author Robert Bloom describes what he calls a “revolution in buyer behavior” and its...

Audio summary available
 
 
Service Orient or Be Doomed! Bloomberg, Jason | Schmelzer, Ronald John Wiley & Sons, Inc , 2006 Customer Focus, Technology

A company's failure to innovate sends customers to other organizations that provide better value and convenience. Today's companies need a go-to...

 
 
Leadership and the Computer Boone, Mary E. Prima Publishing , 1991 Leadership, Technology

In Leadership and the Computer, sixteen of the most innovative top executives in America reveal how a hands-on relationship with their computer is radically improving their ability to lead effectively...

 
 
The Starfish and the Spider Brafman, Ori1,2 | Beckstrom, Rod A.2 Penguin Group , 2006 Entrepreneurship, Leadership, Technology

In The Starfish and the Spider, entrepreneurs Ori Brafman and Rod Beckstrom offer that organizations fall into two categories: traditional “spiders,” which have a rigid hierarchy and a top-down...

 
 
Branded! Brennan, Bernie | Schafer, Lori John Wiley & Sons, Inc. , 2010 Marketing, Technology

Customers have become technology savvy—blogging about products, instantly comparing prices, becoming fans on Facebook, and posting videos on YouTube. Retailers need to listen to what is being said about their products...

Audio summary available
 
 
Trust Agents Brogan, Chris | Smith, Julien John Wiley & Sons, Inc. , 2009 Marketing, Technology

In Trust Agents Chris Brogan and Julien Smith present strategies for businesses and individuals to build relationships with consumers on the Web that foster trust. In the age of the Internet, when...

Audio summary available
 
 
Mobilizing Minds Bryan, Lowell L. | Joyce, Claudia I. McGraw-Hill , 2007 Management, Technology

Despite the fact that email, voice mail, and meetings have decreased interaction costs in many companies, they have not necessarily enabled professionals to effectively and efficiently collaborate, for while costs may...

 
 
Power Hungry Bryce, Robert PublicAffairs , 2010 Social Responsibility, Technology

Americans have been led to believe that to decrease their dependency on fossil fuels and stave off climate change, they must transition to green energy: wind, solar, and biofuels. In his book Power Hungry...

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The Digital Handshake Chaney, Paul John Wiley & Sons, Inc. , 2009 Marketing, Technology

Social media has grown exponentially in the past ten years. It has gained prominence not only as a social tool but also as a marketing tool. In The Digital Handshake, Paul Chaney discusses the change...

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