Relationships
Relationships
In Emotional Intelligence for Sales Success, Colleen Stanley introduces sales associates to the idea that oft-ignored emotional intelligence skills such as empathy, rapport, emotion management, and...
Not only is emotion central to human life in terms of its role in interactions with family and friends, it is also becoming increasingly recognized as a critical aspect of interactions in the service economy. In fact,...
When employees are fully engaged, they deliver passionate performance, a strong, sustained intellectual and emotional attachment to their work. Passionate performance creates a wall of differentiation between a firm...
Some people are clearly much more effective at communicating than others. But why do people tune into some messages, and tune out others? Why do some messages stick? As John Maxwell, internationally respected...
In Fast Track Networking, Lucy Rosen and Claudia Gryvatz Copquin offer ideas that are primarily, but not exclusively, designed to help women move quickly into the business world. They share guidance on...
Leaders are characterized by their ability to influence subordinates, peers, and external stakeholders. Values-based leaders, however, take influence one step further. They use influence to inspire and motivate others...
Every company engages in some form of game play, whether knowingly or not, yet most companies do not understand the detriment these games can have on productivity and profitability. In Games at Work,...
In traditional models of conflict resolution, disagreeing parties are pitted against one another in a highly adversarial win/lose scenario. According to Stewart Levine, author of Getting to Resolution...
More and more consumers today want to do business with companies that treat employees, customers, and communities in a fair way. This movement is being driven by a variety of economic, social, and political forces. In...
In Helping, Edgar H. Schein draws not only on his career expertise but from personal life experiences to establish a “general theory of helping” that holds true no matter what the social dynamics of...
