Relationships
Relationships
In Conflict 101, Susan H. Shearouse helps managers better understand workplace conflict and how to respond to it. In every workplace, it is inevitable that people will clash at some point, and what...
In The Secret Language of Influence, author Dan Seidman teaches salespeople how to listen, gain psychological insight, and influence others. Influence occurs at a level just below the buyer’s awareness...
In Helping, Edgar H. Schein draws not only on his career expertise but from personal life experiences to establish a “general theory of helping” that holds true no matter what the social dynamics of...
In Fast Track Networking, Lucy Rosen and Claudia Gryvatz Copquin offer ideas that are primarily, but not exclusively, designed to help women move quickly into the business world. They share guidance on...
Feelings of isolation, disinterest, and loss of commitment at work are all signs that an employee may be experiencing broken trust. In Rebuilding Trust in the Workplace, Dennis and Michelle Reina guide...
Today there is growing recognition that “soft skills” make a difference in a company’s performance, and that the emotional health of employees has a quantifiable impact on an organization. In Emotional Fitness...
Business is not a spectator sport. Regardless of skills and hard work, anyone who aspires to advance in business cannot afford to be apolitical. In It’s All Politics, Kathleen Kelley Reardon explains...
Since the early 1990s, rapidly advancing technologies and an increasingly savvy consumer market have threatened to make the traditional salesperson’s role irrelevant. The old role of sales—showing customers why one...
In every kind of business and in every industry, workplaces are becoming more diverse, which has important and challenging implications for communication and for relationship building. In The Art of Connecting...
More often than not, people in their day-to-day routines make decisions and act out of habit without reflecting on potential consequences. This pattern of unmindful behavior is what Robert and Ryan Quinn, the authors...
