Business Book Summaries: Relationships

You Can’t Lead with Your Feet on the Desk

Author: Fuller, Ed

Publisher: John Wiley & Sons, Inc.

Published Date: 2011

In You Can’t Lead with Your Feet on the Desk, Ed Fuller, the leader of Marriott International Lodging, offers real-world advice about how to connect with, manage, and do business with people who have...

Lead Your Boss

Author: Baldoni, John

Publisher: AMACOM

Published Date: 2010

Categories: Relationships

In Lead Your Boss, John Baldoni provides practical, step-by-step advice to middle managers about how to become better leaders and help their organizations succeed. He illuminates the unique nature of...

The Influence Game

Author: Vance, Stephanie

Publisher: John Wiley & Sons, Inc.

Published Date: 2012

Categories: Communication, Relationships

Lobbying and wielding influence over key decision makers are activities often associated, somewhat unflatteringly, with Washington, D.C. The reality is that lobbyists have influence and successfully sway lawmakers to...

The Drama-Free Office

Author: Warner, Jim | Klemp, Kaley

Publisher: Greenleaf Book Group LLC

Published Date: 2012

Categories: Management, Relationships

In The Drama-Free Office, Jim Warner and Kaley Klemp present their proven methods of recognizing, diagnosing, and minimizing drama in the workplace. They emphasize authentic behavior and curious...

More Time for You

Author: Tator, Rosemary | Latson, Alesia

Publisher: AMACOM

Published Date: 2011

Categories: Personal Growth, Productivity, Relationships

In a world that bombards people with information every second of every day, it can be difficult to not feel overwhelmed and overstressed. In More Time for You, Rosemary Tator and Alesia Latson show...

Power Questions

Author: Sobel, Andrew | Panas, Jerold

Publisher: John Wiley & Sons, Inc.

Published Date: 2012

Categories: Leadership, Management, Relationships

In Power Questions, Andrew Sobel and Jerold Panas show how questions are the best way to deepen relationships, build a business, and influence people. The authors show that asking the right questions...

Peer Power

Author: Clay, Cynthia | Olitt, Ray

Publisher: Jossey-Bass

Published Date: 2012

Categories: Relationships

In Peer Power, Cynthia Clay and Ray Olitt address disruptive behaviors in the workplace and suggest methods that readers can employ to influence improvement in the conduct of their peers. The...

Real Influence

Author: Goulston, Mark | Ullmen, John

Publisher: AMACOM

Published Date: 2013

Categories: Communication, Relationships

In Real Influence, Mark Goulston and John Ullmen present an array of authentic techniques for influencing people. Rather than focus on manipulative tactics, Goulston and Ullmen encourage people to...

Fast Track Networking

Author: Rosen, Lucy | Copquin, Claudia

Publisher: Career Press

Published Date: 2010

Categories: Personal Growth, Relationships

In Fast Track Networking, Lucy Rosen and Claudia Gryvatz Copquin offer ideas that are primarily, but not exclusively, designed to help women move quickly into the business world. They share guidance on...

Elements of Influence

Author: Bacon, Terry R.

Publisher: AMACOM

Published Date: 2012

Categories: Communication, Relationships

In Elements of Influence, Terry R. Bacon presents his guide to learning how to influence people in an ethical manner. Based on 20 years of research, Bacon’s book not only explains the psychological...

Never Apply for a Job Again!

Author: Gurney, Darrell W.

Publisher: The Career Press, Inc.

Published Date: 2012

Categories: Personal Growth, Relationships

People tend to do business with people they trust. The same principle can be applied to a job search—people stay connected to the people they trust, and they recommend these people to others who can use their expertise...

Emotional Intelligence for Sales Success

Author: Stanley, Colleen

Publisher: AMACOM

Published Date: 2013

Categories: Customer Focus, Relationships

In Emotional Intelligence for Sales Success, Colleen Stanley introduces sales associates to the idea that oft-ignored emotional intelligence skills such as empathy, rapport, emotion management, and...

Uprising

Author: Goodson, Scott

Publisher: The McGraw-Hill Companies

Published Date: 2012

Categories: Customer Focus, Marketing, Relationships

In Uprising, Scott Goodson argues that movements have become the preferred method of social engagement and social change, and that businesses must seize the opportunity to use movements “to form a...

The 11 Laws of Likability

Author: Lederman, Michelle Tillis

Publisher: AMACOM

Published Date: 2012

Categories: Communication, Personal Growth, Relationships

In The 11 Laws of Likability, Michelle Tillis Lederman suggests that in order to be truly successful at networking, it is first important to tap into what is likable about every specific personality....

The One Minute Negotiator

Author: Hutson, Don | Lucas, George

Publisher: Berrett-Koehler Publishers, Inc.

Published Date: 2010

Categories: Communication, Relationships

In The One Minute Negotiator, Don Hutson and George Lucas show that most people avoid negotiating in both work and everyday life because conflict makes them uncomfortable, nervous, and...

ProActive Selling

Author: Miller, William

Publisher: AMACOM

Published Date: 2012

Categories: Customer Focus, Relationships

Selling is something that elicits mixed emotions. Some people take to it naturally and others continually struggle to get it right. In this second edition of ProActive Selling, William “Skip” Miller...

Dealing with the Tough Stuff

Author: Hill, Darren | Hill, Alison | Richardson, Sean

Publisher: Jossey-Bass

Published Date: 2012

Categories: Communication, Relationships

In Dealing with the Tough Stuff, Darren Hill, Alison Hill, and Sean Richardson offer practical advice and tools for managers who want to excel at the “tough-stuff conversations” that inevitably arise...

Influencing Up

Author: Cohen, Allan R. | Bradford, David L.

Publisher: John Wiley & Sons, Inc.

Published Date: 2012

Categories: Communication, Relationships

Influence has always mattered in the workplace, but as organizations and projects have become more complex, the need to influence others in order to complete a task has increased. In Influencing Up,...

Emotional Fitness Coaching

Author: Redman, Warren

Publisher: Kogan Page Limited

Published Date: 2012

Categories: Relationships

Today there is growing recognition that “soft skills” make a difference in a company’s performance, and that the emotional health of employees has a quantifiable impact on an organization. In Emotional Fitness...

Likeonomics

Author: Bhargava, Rohit

Publisher: John Wiley & Sons, Inc.

Published Date: 2012

Categories: Communication, Personal Growth, Relationships

In Likeonomics, Rohit Bhargava asserts that the most trusted people and organizations always win. He offers the five principles of the TRUST formula of Likeonomics to solve what he calls the “modern...

Make Difficult People Disappear

Author: Wofford, Monica

Publisher: John Wiley & Sons, Inc.

Published Date: 2012

Categories: Communication, Relationships

In Make Difficult People Disappear, Monica Wofford presents her recipe for better workplace relationships through new insights into personality preferences. This requires an understanding of how...

Good Company

Author: Bassi, Laurie | Frauenheim, Ed | McMurrer, Dan | Costello, Larry

Publisher: Berrett-Koehler Publishers, Inc.

Published Date: 2011

Categories: Relationships, Social Responsibility, Teams

More and more consumers today want to do business with companies that treat employees, customers, and communities in a fair way. This movement is being driven by a variety of economic, social, and political forces. In...

The Employee Engagement Mindset

Author: Clark, Timothy R.

Publisher: The McGraw-Hill Companies, Inc.

Published Date: 2012

Categories: Productivity, Relationships

In The Employee Engagement Mindset, Timothy R. Clark reveals that the business world has been focusing on only the organization’s role in driving employee engagement, while ignoring the other...

Rebuilding Trust in the Workplace

Author: Reina, Dennis | Reina, Michelle

Publisher: Berrett-Koehler Publishers, Inc.

Published Date: 2010

Categories: Communication, Relationships

Feelings of isolation, disinterest, and loss of commitment at work are all signs that an employee may be experiencing broken trust. In Rebuilding Trust in the Workplace, Dennis and Michelle Reina guide...

Personality Style at Work

Author: Ward, Kate

Publisher: McGraw-Hill

Published Date: 2012

Categories: Relationships, Teams

Personality Style at Work by Kate Ward describes the proven personality style model from HRDQ, the noted training materials developer. This book is intended to help both managers and team members reach...

Leading with Emotional Intelligence

Author: Nadler, Reldan S.

Publisher: The McGraw-Hill Companies, Inc.

Published Date: 2011

Categories: Communication, Leadership, Relationships

In Leading with Emotional Intelligence, Reldan S. Nadler presents a handbook filled with real-life examples and step-by-step strategies to raise Emotional Intelligence and help leaders coach their...

The Secret Language of Influence

Author: Seidman, Dan

Publisher: AMACOM

Published Date: 2012

Categories: Communication, Relationships

In The Secret Language of Influence, author Dan Seidman teaches salespeople how to listen, gain psychological insight, and influence others. Influence occurs at a level just below the buyer’s awareness...

The Power of Reputation

Author: Komisarjevsky, Chris

Publisher: AMACOM

Published Date: 2012

Categories: Communication, Personal Growth, Relationships

In The Power of Reputation, public relations leader Chris Komisarjevsky explains how to build and leverage character, communication, and trust. In every facet of life, a good reputation is among our...

Conflict 101

Author: Shearouse, Susan H.

Publisher: AMACOM

Published Date: 2011

Categories: Communication, Relationships

In Conflict 101, Susan H. Shearouse helps managers better understand workplace conflict and how to respond to it. In every workplace, it is inevitable that people will clash at some point, and what...

TouchPoints

Author: Conant, Douglas | Norgaard, Mette

Publisher: Jossey-Bass

Published Date: 2011

Categories: Leadership, Relationships

Leaders are measured by their ability to move issues forward in an organization. However, many people do not realize that the numerous brief meetings and interruptions that occur over the course of the day offer...

How to Work for an Idiot

Author: Hoover, John

Publisher: Career Press

Published Date: 2012

Categories: Management, Relationships

The revised edition of How to Work for an Idiot, first released in 2003, expands the list of Idiot Boss (I-Boss) types, adding two new types as well as new material on how these types line up on a...

The Blame Game

Author: Dattner, Ben | Dahl, Darren

Publisher: Free Press

Published Date: 2011

Categories: Communication, Relationships

In The Blame Game, Ben Dattner examines the detrimental effects of focusing on the assignment of blame and credit. There is general acceptance that people should receive praise for good deeds, and they...

The Upside of Irrationality

Author: Ariely, Dan

Publisher: HarperCollins Publishers

Published Date: 2010

Categories: Personal Growth, Relationships

In The Upside of Irrationality, Dan Ariely draws on his background in behavioral economics to examine irrational human behavior and how it affects decision making in the workplace and in human...

Wild West 2.0

Author: Fertik, Michael | Thompson, David

Publisher: American Management Association

Published Date: 2010

Categories: Relationships, Technology

Almost everyone today uses the Internet for conducting business, gathering information, and making social connections. Still, the Internet is a dangerous place. Reputations can be damaged by scandal, businesses can...

The Power of Presence

Author: Hedges, Kristi

Publisher: AMACOM

Published Date: 2012

Categories: Personal Growth, Relationships

Presence, the ability to command attention and inspire commitment plays a defining role in people’s relationships, their ability to garner buy-in, and even their compensation. Those described as having charisma,...

The Laws of Charisma

Author: Mortensen, Kurt W.

Publisher: AMACOM

Published Date: 2011

Categories: Leadership, Management, Relationships

Kurt Mortensen defines charisma as the ability to easily build rapport, effectively influence others, inspire them to achieve more, and in the process make allies for life. It is a vital motivational life skill that...

Make Work Great

Author: Muzio, Ed

Publisher: McGraw-Hill

Published Date: 2010

Categories: Leadership, Relationships, Teams

In Make Work Great, Ed Muzio outlines a strategy for creating and growing cultural change in the workplace. Whether one is a manager or an individual contributor, Muzio’s book serves as a blueprint for...

Well Connected

Author: Curtis, Gordon S. | Lewis, Greg

Publisher: Jossey-Bass

Published Date: 2010

Categories: Communication, Relationships

In order to accomplish common goals, today’s businesspeople are required to form partnerships with both colleagues and competitors. According to Gordon Curtis, identifying and engaging the right people – those who...

Win at Work!

Author: Katz, Diane L.

Publisher: John Wiley & Sons, Inc.

Published Date: 2010

Categories: Communication, Management, Relationships

In Win at Work!, Diane Katz presents an alternative to the traditional linear model of resolving conflict called “The Working Circle.” This approach encourages flexibility when resolving conflict. The...

The Circle Way

Author: Baldwin, Christina | Linnea, Ann

Publisher: Berrett-Koehler Publishers

Published Date: 2010

Categories: Relationships, Teams

The circle not only symbolically represents a different way of meeting as a group, but it also physically changes the way that people interact with one another. When entering a circle, people immediately understand...

Retiring the Generation Gap

Author: Deal, Jennifer J.

Publisher: Jossey-Bass

Published Date: 2007

Categories: Diversity, Relationships

Conventional stereotypes believe that the generation gap runs deep, creating insurmountable misunderstandings and conflicts among colleagues. How is it possible for employees from different generations to work together...

Smart Networking

Author: Lynch, Liz

Publisher: McGraw-Hill

Published Date: 2009

Categories: Personal Growth, Relationships

Networking events make many people uncomfortable. In Smart Networking, author Liz Lynch confesses to feeling so small and overwhelmed at her first networking event that she only lasted five minutes....

It's Okay to Manage Your Boss

Author: Tulgan, Bruce

Publisher: Jossey-Bass

Published Date: 2010

Categories: Management, Relationships

Across all industries and at all levels of organization there is a shocking epidemic of what Bruce Tulgan labels “undermanagement.” Undermanagement occurs when supervisory relationships between employees and bosses...

From Values to Action

Author: Jansen, Harry M.

Publisher: Jossey-Bass

Published Date: 2011

Categories: Leadership, Relationships

Leaders are characterized by their ability to influence subordinates, peers, and external stakeholders. Values-based leaders, however, take influence one step further. They use influence to inspire and motivate others...

Partnership of Equals

Author: McGinn, Peter

Publisher: Health Administration Press

Published Date: 2009

Categories: Health Care, Relationships

In Partnership of Equals, Peter McGinn discusses the various ways in which CEOs and board members can productively work together to resolve conflict and make a better, more effective healthcare...

Increase Your Influence at Work

Author: McIntosh, Perry | Luecke, Richard A.

Publisher: AMACOM

Published Date: 2011

Categories: Personal Growth, Relationships

Influence gives people the ability to have an effect on others in the workplace, making it an important skill for success within a company. From entry-level workers to CEOs, people with influence make more effective...

The Networking Survival Guide

Author: Darling, Diane

Publisher: McGraw-Hill

Published Date: 2010

Categories: Communication, Relationships

Networking is more than just shaking hands and taking a business card. If done correctly, it can open doors and close deals. If done incorrectly, it can be a complete waste of time. Introvert, extrovert, novice or ace...

Inside the Physician Mind

Author: Bujak, Joseph S.

Publisher: Health Administration Press

Published Date: 2008

Categories: Health Care, Relationships

Many healthcare organizations struggle to communicate effectively with physicians and engage them, particularly when dealing with change implementation. In Inside the Physician Mind, Joseph S. Bujak...

Networking for People Who Hate Networking

Author: Zack, Devora

Publisher: Berret-Koehler Publishers, Inc.

Published Date: 2010

Categories: Communication, Relationships

People who are introverts often hate to network. While extroverts, socially-oriented people who excel in group situations, are typically right at home at networking events, introverts, reflective and reclusive people,...

What is the Emperor Wearing?

Author: Laurie Weiss

Publisher: Butterworth-Heinneman

Published Date: 2004

Categories: Relationships

Once upon a time, an emperor who loved clothes was approached by two con men who made him an offer he couldn't refuse. They promised to weave him a...

The 2020 Workplace

Author: Meister, Jeanne C. | Willyerd, Karie

Publisher: HarperCollins

Published Date: 2010

Categories: Diversity, Management, Relationships, Technology

In The 2020 Workplace, Jeanne C. Meister and Karie Willyerd outline the ways in which organizations can and should change in order to meet the needs of the diverse and “über-connected” workforce of...

Transforming Toxic Leaders

Author: Goldman, Alan

Publisher: Stanford University Press

Published Date: 2009

Categories: Leadership, Relationships

Stories about corporations in crisis and seismic meltdowns of corporate leaders are not new. Toxic or dysfunctional leaders are often at the center of corporate controversy and are frequently viewed as the sole villain...

Outsiders on the Inside

Author: Couper, David

Publisher: Career Press

Published Date: 2011

Categories: Personal Growth, Relationships

Many individuals feel that they just do not fit in at their workplace. This may be because of their personality, their appearance, or the way they think. In Outsiders on the Inside, David Couper...

Helping

Author: Schein, Edgar H.

Publisher: Berrett-Koehler Publishers

Published Date: 2009

Categories: Management, Relationships

In Helping, Edgar H. Schein draws not only on his career expertise but from personal life experiences to establish a “general theory of helping” that holds true no matter what the social dynamics of...

Selling to the C-Suite

Author: Read, Nicholas A. C. | Bistritz, Stephen J.

Publisher: McGraw-Hill

Published Date: 2010

Categories: Entrepreneurship, Relationships

Since the early 1990s, rapidly advancing technologies and an increasingly savvy consumer market have threatened to make the traditional salesperson’s role irrelevant. The old role of sales—showing customers why one...

The Connectors

Author: Kuzmeski, Maribeth

Publisher: John Wiley & Sons, Inc.

Published Date: 2009

Categories: Communication, Relationships

Executives and sales representatives need the help of others to grow their businesses and achieve success. Co-workers, employees, and clients are vital parts of most enterprises, but very often executives and sales...

Separately Together

Author: Fiol, C. Marlena | O'Connor, Edward J.

Publisher: Health Administration Press

Published Date: 2009

Categories: Relationships, Teams

In Separately Together, C. Marlena Fiol and Edward J. O’Connor delineate a process for building a harmonious, productive, and mutually beneficial relationship between the administrators and medical...

Carrots and Sticks Don't Work

Author: Marciano, Paul L.

Publisher: McGraw-Hill

Published Date: 2010

Categories: Leadership, Relationships

In researching his book, Carrots and Sticks Don’t Work, Paul L. Marciano planned to review 15 different theories on how to motivate people. What he discovered was that productivity was not increased by...

The 29% Solution

Author: Misner, Ivan R. | Donovan, Michelle R.

Publisher: Greenleaf Book Group Press

Published Date: 2008

Categories: Relationships

Networking is not a passive activity; it is a technique that rewards hard work and active participation with the enormous marketing potential it has to offer. With this in mind, Ivan Misner and Michelle Donovan wrote...

Leading Outside the Lines

Author: Katzenbach, Jon R. | Khan, Zia

Publisher: Jossey-Bass

Published Date: 2010

Categories: Leadership, Management, Relationships

There are two dividing beliefs in the business world: (1) the belief that companies should be run according to formal organizational standards, such as job responsibilities, costs, and means of communication, and (2)...

Make Your Contacts Count

Author: Baber, Anne | Waymon, Lynne

Publisher: AMACOM

Published Date: 2007

Categories: Communication, Relationships

Working in today’s business environment is more demanding than ever. Employees and managers are faced with challenges ranging from competitive intelligence gathering to new business development, attracting and...

Everyone Communicates, Few Connect

Author: Maxwell, John C.

Publisher: Thomas Nelson, Inc.

Published Date: 2010

Categories: Communication, Relationships

Some people are clearly much more effective at communicating than others. But why do people tune into some messages, and tune out others? Why do some messages stick? As John Maxwell, internationally respected...

The Ripple Effect

Author: Harper, Steve

Publisher: SWOT Publishing

Published Date: 2010

Categories: Relationships

In The Ripple Effect, author Steve Harper draws from his experience as a businessman and a speaker to describe the power of relationships to transform both personal and professional lives. His...

Put Emotional Intelligence to Work

Author: Feldman, Jeff | Mulle, Karl

Publisher: ASTD Press

Published Date: 2007

Categories: Personal Growth, Relationships

The idea that emotions are just as important as intellect in determining success has gained wide acceptance in recent years. Often our success or failure may not be governed by external events, but by how we experience...

Making a Difference by Being Yourself

Author: Huszczo, Gregory E.

Publisher: Davies-Black Publishing

Published Date: 2009

Categories: Personal Growth, Relationships

For most of us, our sense of well-being is closely tied to whether or not we have a sense of purpose and of making a difference. Employees who feel they are simply part of a bureaucracy and unable to contribute to the...

Make Your Workplace Great

Author: Stein, Steven J.

Publisher: John Wiley & Sons, Inc.

Published Date: 2007

Categories: Human Resources, Relationships

Attracting and retaining top talent remains a constant struggle in today’s continually changing job market. A second issue is ensuring that new recruits fit well within organizations. In order for a company to remain...

Lift

Author: Quinn, Ryan W. | Quinn, Robert E.

Publisher: Berrett-Koehler Publishers

Published Date: 2009

Categories: Relationships

More often than not, people in their day-to-day routines make decisions and act out of habit without reflecting on potential consequences. This pattern of unmindful behavior is what Robert and Ryan Quinn, the authors...

Who's Got Your Back

Author: Ferrazzi, Keith

Publisher: Broadway Books

Published Date: 2009

Categories: Personal Growth, Relationships

After taking part in an exceptional business team early in his career, Keith Ferrazzi realized the “incredible power of having a team of people guide me, encourage me, help me to be open and candid, hold me accountable...

Love Leadership

Author: Bryant, John Hope

Publisher: Jossey-Bass

Published Date: 2009

Categories: Leadership, Relationships

In a world where people are obsessed with success, Love Leadership makes the case that sustained success comes from leading with love, not fear. Drawing from his own personal transformation, interviews...

Clear Leadership

Author: Bushe, Gervase R.

Publisher: Intercultural Press

Published Date: 2009

Categories: Leadership, Management, Relationships

Successful business leaders understand that organizational success requires collaboration at all levels. Collaboration is no easy feat, however, as it hinges on clear, honest communications in the workplace. In complex...

Click

Author: Fraser, George C.

Publisher: McGraw-Hill

Published Date: 2008

Categories: Management, Personal Growth, Relationships

In "Click," author George C. Fraser reveals offers anyone longing for meaningful connections in and out of the office Ten Truths regarding how to find their social voice, cultivate their beneficial offerings to others...

Territorial Games

Author: Simmons, Annette

Publisher: AMACOM

Published Date: 1997

Categories: Personal Growth, Relationships

With clarity, intelligence, and wit, Territorial Games draws upon hundreds of in-depth interviews and explores the internal dynamics that operate to compel people to wrangle for information,...

One Size Fits One

Author: Heil, Gary | Parker, Tom | Stephens, Deborah C.

Publisher: John Wiley & Sons, Inc.

Published Date: 1997

Categories: Customer Focus, Relationships

One Size Fits One extends the one-to-one future revolution, so eloquently described by Peppers and Rogers, to reveal an exciting, new relationship-based culture that focuses on both customers and...

Toxic Workplace!

Author: Kusy, Mitchell | Holloway, Elizabeth

Publisher: John Wiley & Sons, Inc.

Published Date: 2009

Categories: Human Resources, Leadership, Relationships

Ask employees at any company and you will find a vast majority of them have worked with a “toxic” employee. They go by many names: control freaks, narcissists, manipulators, bullies, or humiliators, but the result of...

Lead with Love

Author: Czarnecki, Gerry

Publisher: Milton Rae Press

Published Date: 2010

Categories: Leadership, Relationships

Gerry Czarnecki states that the “direct and unambiguous impact leaders have on their associates is almost incalculable” and that skilled leadership can create a competitive advantage. In Lead with Love...

Leading with Cultural Intelligence

Author: Livermore, David

Publisher: AMACOM

Published Date: 2010

Categories: Diversity, Global Business, Leadership, Relationships

Cultural intelligence (CQ) is a set of skills that facilitates effective cross-cultural management. Instead of learning the intricacies of the culture and practices of every nation, CQ provides a broad-based model that...

Engaging the Hearts and Minds of All Your Employees

Author: Colan, Lee J.

Publisher: McGraw-Hill

Published Date: 2009

Categories: Leadership, Management, Relationships

When employees are fully engaged, they deliver passionate performance, a strong, sustained intellectual and emotional attachment to their work. Passionate performance creates a wall of differentiation between a firm...

Getting to Resolution

Author: Levine, Stewart

Publisher: Berrett-Koehler Publishers

Published Date: 2009

Categories: Communication, Human Resources, Management, Personal Growth, Relationships

In traditional models of conflict resolution, disagreeing parties are pitted against one another in a highly adversarial win/lose scenario. According to Stewart Levine, author of Getting to Resolution...

Games at Work

Author: Goldstein, Mauricio | Read, Philip

Publisher: John Wiley & Sons, Inc.

Published Date: 2009

Categories: Human Resources, Leadership, Management, Relationships

Every company engages in some form of game play, whether knowingly or not, yet most companies do not understand the detriment these games can have on productivity and profitability. In Games at Work,...

Just Listen

Author: Goulston, Mark

Publisher: AMACOM

Published Date: 2010

Categories: Communication, Leadership, Personal Growth, Relationships

Though the seemingly simple act of communication is as natural to humans as breathing and eating, every individual occasionally runs across someone else who is not easily “reachable.” In Just Listen,...

Be a Shortcut

Author: Halford, Scott G.

Publisher: John Wiley & Sons, Inc.

Published Date: 2009

Categories: Business Strategy, Personal Growth, Relationships

72 pp. John Wiley & Sons, Inc. 2009 Everyone knows what a shortcut is: a quicker, easier way to get somewhere. In Be a Shortcut, author Scott Halford uses the word in a slightly different sense: a Shortcut is that...

The Other Kind of Smart

Author: Deutschendorf, Harvey

Publisher: Amacom

Published Date: 2009

Categories: Human Resources, Personal Growth, Relationships

In his book The Other Kind of Smart, Harvey Deutschendorf shows that emotional intelligence can be more important than general intelligence when determining an individual’s personal and professional...

It's All Politics

Author: Reardon, Kathleen Kelley

Publisher: Broadway Business

Published Date: 2006

Categories: Leadership, Personal Growth, Relationships

Business is not a spectator sport. Regardless of skills and hard work, anyone who aspires to advance in business cannot afford to be apolitical. In It’s All Politics, Kathleen Kelley Reardon explains...

Twitterville

Author: Israel, Shel

Publisher: Penguin Books Ltd.

Published Date: 2009

Categories: Relationships

Twitter is the most rapidly adopted communication tool in history, going from zero to ten million users in just over two years. On Twitter, word can...

Driving Results Through Social Networks

Author: Cross, Rob | Thomas, Robert J.

Publisher: Jossey-Bass

Published Date: 2009

Categories: Business Strategy, Management, Productivity, Relationships

Most leaders still rely too heavily on formal structures when designing their organizations and implementing strategy. However, these formal organizational structures often overlook the fact that every organization...

Emotional Intelligence for Managing Results in a Diverse World

Author: Gardenswartz, Lee | Cherbosque, Jorge | Rowe, Anita

Publisher: Davies-Black Publishing

Published Date: 2009

Categories: Human Resources, Management, Personal Growth, Relationships

Over the past decade, emotional intelligence has been recognized more and more as a critical underpinning of success both on and off the job. It has become even more important as work environments have become...

Negotiate Like the Pros

Author: Shropshire, Kenneth L.

Publisher: McGraw-Hill Books

Published Date: 2009

Categories: Business Strategy, Relationships

Do you want to be a better negotiator? Do you want to negotiate with the same success and confidence that you see among the professionals who handle...

Results Through Relationships

Author: Takash, Joe

Publisher: John Wiley & Sons, Inc.

Published Date: 2008

Categories: Personal Growth, Relationships

In the business world, it is sometimes easy to focus on the business of making money and lose sight of people, be they co-workers, clients, vendors, or customers. This is a mistake, according to Joe Takash, author of...

Say It Like Obama

Author: Leanne, Shel

Publisher: McGraw-Hill

Published Date: 2008

Categories: Communication, Relationships

Barack Obama has brought the power of oration back to American politics. Using well-practiced public-speaking skills, he not only rouses roaring...

Outfluence

Author: Betz, Al

Publisher: Silverbear Graphics

Published Date: 2008

Categories: Relationships

"Everybody experiences far more than he understands. Yet it is experience, rather than understanding, that influences behavior." -...

The Connect Effect

Author: Dulworth, Michael

Publisher: Berrett-Koehler Publishers

Published Date: 2008

Categories: Management, Personal Growth, Relationships

In The Connect Effect, Michael Dulworth provides readers with a simple networking framework (the right people, the right conversations, the right time) and set of tools for developing personal,...

Selling Your Business the Easy Way

Author: Jordan, Mark

Publisher: Decere Publishing

Published Date: 2008

Categories: Economics & Finance, Marketing, Relationships

In "Selling Your Business the Hard Easy Way", Mark Jordan offers down-to-earth insight into the key aspects of what is potentially one of the most momentous...

Public Relations for Your Business

Author: Jefkins, Frank

Publisher: Jaico Books

Published Date: 2006

Categories: Marketing, Relationships

Professional public relations advisers believe that an organized, cohesive effort to develop a reputation is likely to yield better results than one which happens...

Working Relationships

Author: Wall, Bob

Publisher: Davies Black

Published Date: 2008

Categories: Human Resources, Management, Personal Growth, Relationships

Being able to work with people is one of the most important factors in determining success on the job. The things that we need to improve our jobs are only a conversation away. Ideas go unexpressed or unheard because...

A Little Book of Listening Skills for the Workplace

Author: Brady, Mark

Publisher: Mark Brady, Piaeia Press

Published Date: 2006

Categories: Productivity, Relationships

Listening, being one of the most important things in business, helps create good relations with people. It is a creative act that improves as it is...

Influencer

Author: Patterson, Kerry | Grenny, Joseph | Maxfield, David | McMillan, Ron | Switzler, Al

Publisher: McGraw-Hill

Published Date: 2007

Categories: Personal Growth, Relationships

Everyone faces challenges in their personal, work, and community lives. Although these challenges vary in intensity, pervasiveness, and type, all require influence to solve. Rather than surrender to circumstances,...

45 Things You Do That Drive Your Boss Crazy

Author: Bruzzese, Anita

Publisher: Anita Bruzzese, Perigree Books

Published Date: 2007

Categories: Relationships, Social Responsibility

Career columnist Anita Bruzzese has covered the workplace from all its angles. She's been both an employer and an employee, and as a business...

The Truth About Getting Your Point Across

Author: Pacelli, Lonnie

Publisher: Prentice Hall

Published Date: 2006

Categories: Relationships

"Different strokes for different folks." This saying applies not only on how people relate to one another but also to the manner one communicates with...

Develop Your Decision Making Skills

Author: Parcon, Paul

Publisher: Lotus Press

Published Date: 2006

Categories: Relationships, Social Responsibility

The moment we all open our eyes in the morning, the decision process begins, and continues to happen all throughout our day until we fall asleep at the end of it...

How Full Is Your Bucket?

Author: Rath, Tom | Clifton, Donald O.

Publisher: Gallup Press

Published Date: 2004

Categories: Management, Relationships

In this brief, yet very insightful book, the authors, a grandfather-grandson team, reveal how even the briefest of interactions can affect your relationships,...

Run With the Bulls Without Getting Trampled

Author: Irwin, Tim

Publisher: Nelson Business

Published Date: 2007

Categories: Personal Growth, Relationships

Author Tim Irwin uses his experience running with the bulls in Pamplona, Spain as a profound metaphor for individuals’ professional lives. Work, although often filled with opportunities, can also be plagued by dangers...

Be a People Person

Author: Maxwell, John C.

Publisher: John C. Maxwell, Magna Publishing Co

Published Date: 2007

Categories: Leadership, Management, Relationships

Interpersonal relationships can make or break people. This is most true for leaders. Since leaders work with different kinds of people,...

Emotional Intelligence

Author: Goleman, Daniel

Publisher: Bantam Dell

Published Date: 1995

Categories: Human Resources, Major Works, Personal Growth, Relationships

When people with high IQ flounder, and those of modest IQ do relatively well, it can be argued that the difference is that people are being judged in a new way -- not by being smart but by how they manage themselves...

Becoming a Person of Influence

Author: Maxwell, John C. | Dornan, Jim

Publisher: Nelson Business

Published Date: 1997

Categories: Leadership, Personal Growth, Relationships, Social Responsibility

Each of us is influenced by others. People of influence can include presidents, entertainers, and athletes. In Becoming a Person of Influence, Maxwell and Dornan stress that this is not something that...

The 17 Essential Qualities Of A Team Player

Author: Maxwell, John C.

Publisher: Thomas Nelson Publishers

Published Date: 2002

Categories: Relationships, Teams

A follow-up companion reader to "The 17 Indisputable Laws of Teamwork," here is a clear character profile of the ideal Team Player. Maxwell stresses...

The Art of Connecting

Author: Raines, Claire | Ewing, Lara

Publisher: AMACOM

Published Date: 2006

Categories: Communication, Diversity, Personal Growth, Relationships

In every kind of business and in every industry, workplaces are becoming more diverse, which has important and challenging implications for communication and for relationship building. In The Art of Connecting...

The 360-Degree Leader

Author: Maxwell, John C.

Publisher: Thomas Nelson

Published Date: 2005

Categories: Leadership, Management, Personal Growth, Relationships

Leaders today face the challenge of influencing people from all sides of an organization. Yet, many managers with leadership responsibilities feel that because they are not the main leader, they cannot influence their...

Requisite Organization

Author: Jaques, Elliot

Publisher: Cason Hall & Co

Published Date: 1996

Categories: Business Strategy, Relationships

It is usually a common belief that having too much organization undermines the development of the corporation and individuals. This notion may be true...

Social Intelligence

Author: Albrecht, Karl

Publisher: Jossey-Bass

Published Date: 2006

Categories: Human Resources, Major Works, Personal Growth, Relationships

Having pondered why some people with very high IQ scores fail miserably in their personal lives, Harvard professor Howard Gardner, concluded that the concept of “intelligence,” as a singular measure of competence,...

Never Eat Alone

Author: Ferrazzi, Keith | Raz, Tahl

Publisher: Crown Publishing

Published Date: 2005

Categories: Personal Growth, Relationships

Author Keith Ferrazzi believes that people and relationships are central to success in business and in life, and his own personal story provides a compelling testament to the power of networking. However, the...

Motivating Employees

Author: Bruce, Anne | Pepitone, James S.

Publisher: McGraw-Hill

Published Date: 1999

Categories: Leadership, Management, Relationships

What makes companies Southwest Airlines, Disney, and Ben & Jerry's different from millions of other corporations out there? These companies, along...

Creating WE

Author: Glaser, Judith E.

Publisher: Platinum Press Inc.

Published Date: 2005

Categories: Human Resources, Leadership, Management, Relationships, Teams

According to Glaser, organizations lose their spirit, become mediocre, and die when they fall prey to what she calls the self-serving I-centric behaviors of control, blame, resignation, attachment to the past,...

Lion Taming

Author: Katz, Steven L.

Publisher: SourceBooks, Inc.

Published Date: 2004

Categories: Human Resources, Management, Personal Growth, Relationships

In Lion Taming, Steven Katz, former advisor to four U.S. senators and senior advisor to leaders and executives spanning the realms of business, non-profits, politics, and government, uses the analogy...

Survival of the Savvy

Author: Brandon, Rick | Seldman, Marty

Publisher: Simon & Schuster

Published Date: 2004

Categories: Leadership, Management, Personal Growth, Relationships

Each day in the business world, a corporate version of “survival of the fittest” unfolds in the form of power plays, turf battles, deceptions, and sabotages. As a result, individuals’ careers are thwarted and companies...

The Value Factor

Author: Hurd, Mark | Nyberg, Lars

Publisher: Bloomberg Press

Published Date: 2005

Categories: Business Strategy, Customer Focus, Relationships

Mark Hurd, HP’s recently named CEO and president, spent 25 years at NCR (the last two as chief executive and president), where he was instrumental in formulating and executing strategies to maximize operational...

Start With NO

Author: Camp, Jim

Publisher: Harper Publishers`

Published Date: 1992

Categories: Management, Relationships

We have heard about it before - the infamous win-win situation. Negotiators are told that their most important task is to find a situation where both...

The Oz Principle

Author: Connors, Roger | Smith, Tom | Hickman, Craig

Publisher: Penguin Group

Published Date: 2004

Categories: Business Strategy, Leadership, Relationships

In The Oz Principle, Connors, Smith, and Hickman brilliantly use the analogy of "The Wizard of Oz" to discuss a business philosophy aimed in propelling individuals and...

How to be a Star at Work

Author: Kelley, Robert E.

Publisher: Crown Publishing Group

Published Date: 1999

Categories: Relationships, Social Responsibility

Robert E. Kelley wrote this book that objectively discusses ways of bringing the optimal force of the third wave generation. This book offers brainpowered workers like...

The 18 Immutable Laws of Corporate Reputation

Author: Alsop, Ronald J.

Publisher: Wall Street Journal Books

Published Date: 2004

Categories: Customer Focus, Relationships

: Everything an individual or company does or produces contributes to its reputation. Reputation is an intangible asset, but a very important...

Crucial Confrontations

Author: Patterson, Kerry | Grenny, Joseph | McMillan, Ron | Switzler, Al

Publisher: McGraw-Hill

Published Date: 2004

Categories: Communication, Human Resources, Leadership, Management, Personal Growth, Relationships

Behind the problems that plague organizations are individuals who cannot, or will not, deal with broken promises and violated expectations. The problems often involve broken rules, missed deadlines, and simply...

Sell Yourself Without Selling Your Soul

Author: Harrow, Susan

Publisher: Quill, HarperCollins

Published Date: 2003

Categories: Marketing, Relationships

Speaking woman-to-woman, this book is the complete guide for anyone who needs to know the PR basics to promote her business. Susan Harrow, publicist,...

30 Days to a Happy Employee

Author: Gandy, Dottie Bruce

Publisher: Dottie Bruce Gandy, Fireside Book NY, Simon & Schuster

Published Date: 2001

Categories: Relationships, Social Responsibility

Acknowledgment motivates individuals to greater productivity, loyalty to the company, and pride in themselves and in what they do. Acknowledgment is...

How to Become A Rainmaker

Author: Fox, Jeffrey J.

Publisher: Hyperion

Published Date: 2000

Categories: Management, Relationships

Inspired by Native American tradition, the Rainmaker is one who uses his power to bring rain to nourish crops that feed the tribe. In sales, a...

High Trust Selling

Author: Duncan, Todd

Publisher: Thomas Nelson Publishers

Published Date: 2002

Categories: Management, Marketing, Relationships

If you're serious about the business of selling, if you are tired of living from one sale to the next, and you want to keep clients for life, then read this book...

Accelerated Learning for the 21st Century

Author: Rose, Colin | Tracy, Brian

Publisher: Colin Rose and Brian Tracy, Dell Pub Co

Published Date: 1998

Categories: Leadership, Management, Personal Growth, Relationships

This package is a combination of six cassette tapes along with a workbook and other handouts. Colin Rose is a British expert on accelerated learning...

The Magic of Dialogue

Author: Yankelovich, Daniel

Publisher: Simon & Schuster, Inc.

Published Date: 1999

Categories: Communication, Personal Growth, Relationships, Social Responsibility

Never before in our nation’s history has the need for effective dialogue been so profound. Concurrent with heightened conflict, loosened social bonds, and an increased reliance on “top-down talk,” Americans are...

Emotional Value

Author: Barlow, Janelle | Maul, Dianna

Publisher: Berrett-Koehler Publishers

Published Date: 2000

Categories: Customer Focus, Personal Growth, Relationships

Not only is emotion central to human life in terms of its role in interactions with family and friends, it is also becoming increasingly recognized as a critical aspect of interactions in the service economy. In fact,...