Management

Management

 
Angel Customers and Demon Customers Selden, Larry | Colvin, Geoffrey Portfolio , 2003 Customer Focus, Leadership, Management

In their research and experience, Selden and Colvin have consistently found that the bottom 20 percent of customers, by profitability, (those they call demons) often generate losses that are equal to more than 100...

 
 
Double-Digit Growth Treacy, Michael Portfolio , 2003 Management

Conventional wisdom says that, in a difficult economy, besieged by threats of terrorism and war and uncertainty in the Middle East, growth is impossible; thus, the only viable strategy is to hold one's ground. Michael...

 
 
Grow Your Own Leaders Byham, William C. | Smith, Audrey B. | Paese, Matthew J. Financial Times Prentice Hall , 2002 Human Resources, Leadership, Leadership Development, Management

According to Byham, Smith, and Paese, at a time when leadership is increasingly important to the success of organizations, an increasing amount of companies face a serious shortage of leaders at both the executive and...

 
 
Creativity In Business Ray, Michael | Myers, Rochelle Doubleday , 1989 Business Strategy, Management

"Live your life like a work of art". Business is actually a very creative form of art. It integrates creativity and imagination (business plans and ideas) people skills...

 
 
Innervation Browning, Guy Pearson Education Limited , 2001 Management

Here is a funny, frank, and refreshing book on how to not only survive but also succeed in today's new economy -or at least get what you want out of life and work while stepping on as few people as possible. This one...

 
 
Managing at the Speed of Change Conner, Daryl R. Villard books/Random House , 1992 Change Management, Management

Written a decade ago but still very useful for today's world, this book will help you if you need to know: Why do some people absorb change quicker and adapt faster than others? Why do some companies flourish during...

 
 
How to Build a Great Team Jay, Ros Ros Jay, Financial Times Management , 2002 Management, Teams

The job of managing a team - from hiring, selecting, training, building, and keeping enthusiasm up constantly - finally becomes a bit easier with these helpful...

 
 
Dr. Peeling's Principles of Management Peeling, Nic Nic Peeling, and Dorset House Publications , 2003 Leadership, Management

Most management books on store shelves today tell chief executives how to manage people from the top, with little references available for the front line...

 
 
High Trust Selling Duncan, Todd Thomas Nelson Publishers , 2002 Management, Marketing, Relationships

If you're serious about the business of selling, if you are tired of living from one sale to the next, and you want to keep clients for life, then read this book...

 
 
Leading on the Edge of Chaos Murphy, Emmett C. | Murphy, Mark A. Prentice Hall Press , 2002 Change Management, Leadership, Management

According to Murphy and Murphy, the words volatile and chaotic perfectly describe the current economy, and every industry is affected. One day, events presage heart-stopping economic decline and, on the next, the...

 
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