Management
Management
Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...
In their research and experience, Selden and Colvin have consistently found that the bottom 20 percent of customers, by profitability, (those they call demons) often generate losses that are equal to more than 100...
From history we find that leadership and world dominance tend to cause complacency. Leaders overlook the relative growth rates of challengers, the changes are so gradual that leaders have difficulty sensing the crisis...
What sells a product these days? Is it price point? Is it the buyer's need? Are product features and benefits the deciding...
Achieving Total Quality Management is a compact guide to the concepts, methods, and techniques for achieving Total Quality. Written by French quality expert, Périgord, this book (originally published...
Accountability is one of the best written management books that advocate freedom and responsibility without control in managing business...
This package is a combination of six cassette tapes along with a workbook and other handouts. Colin Rose is a British expert on accelerated learning...
With shocking revelations of deliberate corporate dishonesty and manipulation appearing almost daily in the media, many are beginning to wonder if the realities of business and the concept of integrity are, by...
Let's face it: what every manager, parent, teacher, spouse, advertiser, customer, coach, politician, business person wants is to get others -...
At one time or another, most managers have experienced dissatisfaction with their employees' performance. Despite the strong temptation to fall prey to the assumption that poor performance is a result of unchangeable...
