Management
Management
Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...
A new role, that of the corporate performance management (CPM) executive, is rapidly emerging in companies, government agencies, and nonprofit organizations as a means to ensure effective and efficient alignment of...
It has become fashionable to accept ideas without in-depth knowledge of their underlying foundation and without any long-term commitment. Organizations need to move from the current either/or mindset to an and also...
In this unpredictable economy, where corporate crises have virtually become a way of life, Pate and Platt have found that shareholders, employees, and creditors constantly ask, “What went wrong, and what could we have...
Behind the problems that plague organizations are individuals who cannot, or will not, deal with broken promises and violated expectations. The problems often involve broken rules, missed deadlines, and simply...
Most management books on store shelves today tell chief executives how to manage people from the top, with little references available for the front line...
A new business paradigm of one-to-one production, marketing, and communications. The authors provide a detailed description of life after mass marketing -a life that focuses on share of customer, rather than...
Achieving Total Quality Management is a compact guide to the concepts, methods, and techniques for achieving Total Quality. Written by French quality expert, Périgord, this book (originally published...
In Liberation Management, Tom Peters aspires to new revolutionary heights by literally turning readers on their heads and shaking out all the mundane, conventional wisdom left rattling around. Peters...
Many American companies are in trouble because they have traditionally used top-down management that leaves little room for the average individual to be creative. As a result, corporate leadership cannot take advantage...
