Management
Management
Studies show that, because sales to existing customers are more profitable than sales to new customers, today’s businesses are recognizing that establishing long-term customer relationships is the best way to ensure...
According to Galford and Drapeau, companies cannot hope to build long term success unless they build trust with their clients and customers, and they cannot build trust with clients and customers unless they have...
The mix of personalities, styles, and stressors in today’s fast-paced work environments provides a real challenge to effective communications. Whether dealing with a boss, someone we manage, or a peer, bringing up and...
In Lure the Tiger Out of the Mountains, Yuan weaves history, inspirational experiences, and how-to guidelines into a concise, articulate package. Chinese traditions and philosophies found in this work...
Over the past decade, emotional intelligence has been recognized more and more as a critical underpinning of success both on and off the job. It has become even more important as work environments have become...
In 1889, George Everett Haskell and William W. Bosworth set up business in Beatrice, Nebraska, dealing in poultry, eggs, butter, and produce. C. H. Haskell, George Haskell's nephew, began working for the company in...
The author expounds on what he considers to be the cause of the current leadership crisis -- a crisis that is apparent in the business world. Looking back on his thirty...
According to George and Wilson, when companies rely solely on Lean and/or Six Sigma improvement initiatives, the amount of profit they are able to generate is severely limited. It is a ceiling on profit that comes from...
In 1966, Minneapolis-based Best Buy Co., Inc. began as a single small store, selling audio and stereo components. Today it is considered North America's number one consumer electronics retailer, offering the widest...
Southwest Airlines has sustained a steady 10 to 15 percent rate of growth throughout its 32-year history, and has been profitable every year but its first. For most of 2002, its total market value of about $9 billion...
