Innovation
Innovation
In Service Innovation, innovation strategist Lance A. Bettencourt shows marketers what they need to do to ensure that customers’ service needs are met. Based on the author’s nearly 20 years of...
At the beginning of this century, Du Pont opened two very different research laboratories. The highly structured, applied research conducted at Du Pont's Eastern Laboratory paid handsome dividends, though the results...
When it becomes necessary to search for cost efficiencies and business improvement ideas, company leaders tend to focus on fine-tuning processes (the hows) rather than focusing on what companies actually do and why...
In Relentless Innovation, management consultant Jeffrey Phillips offers advice on how companies can become relentless innovators—that is, have a program of sustained innovation wherein the urge to...
According to Pietersen, today’s new leadership challenge is a journey of discovery in which management, particularly in large, established firms, must learn to “think out of the box” and “move out of their comfort...
Putting differences to work – creating an environment where diverse individuals can work more effectively to drive innovation and performance – has unlimited potential benefits. Unfortunately, however, organizations...
In Profits of Science, Teitelman journeys through the past 40 years with the story of how science, technology, and the financial markets have impacted the country. The author sketches out a broad...
Toffler gives a new name (Powershift) to the rapidly unfolding events of the last decades and paints a captivating picture of the future. Powershift completes a monumental trilogy on change in our...
All businesses, institutions, governments, and cultures either grow through innovation and change or die without them. Businesses must be flexible in the face of change and able to develop products quickly and...
Overnight Success is a biography of Fred Smith and the trials he endured to gain the achievements and triumphs of Federal Express. The path Smith took to this point began with great difficulty-he...
