Awakening Compassion at Work

Awakening Compassion at Work

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Worline, Monica C. | Dutton, Jane E. Berrett-Koehler Publishers, Inc., 2017 Audio summary available
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IN THIS SUMMARY

In Awakening Compassion at Work, Monica C. Worline and Jane E. Dutton examine the effects of suffering in the workplace, and why it has been marginalized. Their two decades of research in the field show that easing suffering in the workplace leads to greater engagement, creativity, customer service, and employee retention. They present a four-step process (noticing, interpreting, feeling, and acting) that enables both individuals and companies to address suffering and create a corporate culture of compassion.