All Summaries
All Summaries
Most aspects of business equate to a process. However, those processes are frequently not as efficient or effective as they could be. Business process improvement or BPI can help companies demonstrate greater customer...
Successful companies understand how to reach out to people who are interested in their products and services, creating a strong emotional connection. In …And the Clients Went Wild!, Maribeth Kuzmeski...
Today’s leaders must face the challenge of being able to make changes in a quickly transforming landscape. These leaders must encourage employees to embrace change in order for companies to let go of the old ways and...
In the years ahead, the workplace will be characterized by high degrees of demographic diversity. Today, there are four generations represented in the workforce: the Silent Generation (born between the Great Depression...
In The New Social Learning, the authors make the case that the deepest, most enduring impact of social media might be on workforce learning. They show how social media can improve the way companies...
A supply chain includes all components of a business responsible for gathering the materials and services required to make a product, as well as the manufacture and shipment of the product to stores and, ultimately,...
In Spark, Frank Koller examines the employment policy of the 114-year-old Lincoln Electric Company, which has remained successful through two world wars, the Great Depression and other economic crises...
In The Human Side of Mergers and Acquisitions, authors Anthony F. Buono and James Bowditch define mergers as two companies combining to become one, and acquisitions as one company purchasing and taking...
In Toyota Under Fire, authors Jeffrey Liker and Timothy Ogden recount how Toyota Motor Corporation effectively dealt with serious allegations concerning the safety of its automobiles while struggling...
Three hundred sixty degree feedback helps managers to get a clear picture of how they are perceived by their bosses, direct reports, colleagues, and others. Comprehensive data are collected from those who work for or...
