All Summaries

All Summaries

 
The Starbucks Experience Michelli, Joseph A. McGraw-Hill , 2008 Customer Focus, Economics & Finance

Everyone is familiar with the Starbucks story. The eponymous American coffee chain has been part of peoples' lives for years now. Among other things, the company has...

 
 
What the Customer Wants You to Know Charan, Ram The Penguin Group , 2008 Customer Focus

The sales process used by most companies today has changed very little through the decades. Their methods for selling are still rooted in a time when supplies were tight and vendors held the cards, when orders had to...

 
 
Five Key Principles of Corporate Performance Management Paladino, Bob John Wiley & Sons, Inc. , 2007 Management

A new role, that of the corporate performance management (CPM) executive, is rapidly emerging in companies, government agencies, and nonprofit organizations as a means to ensure effective and efficient alignment of...

Audio summary available
 
 
Epic Change Clark, Timothy R. John Wiley & Sons, Inc. , 2008 Change Management, Leadership, Management

Successful change leadership is an often overlooked developmental skill in our global age where uncertainty, a hastened pace, and intensified competition have become the norm. Yet understanding and managing...

Audio summary available
 
 
Judgment Tichy, Noel M. | Bennis, Warren G. Portfolio , 2007 Leadership, Management, Personal Growth

According to Noel Tichy and Warren Bennis, leaders are remembered for their best and worst decisions. Whether they are running a country, a military unit, a global corporation, or a sports team, the quality of their...

 
 
The 51 Fatal Business Errors Muehlhausen, Jim Maxum Communications, Inc , 2003 Business Strategy

The 51 Fatal Business Errors focuses on lessons learned by business owners and CEOs from their successes and failures, and is intended as a practical guide to...

 
 
Success in Small Business is a Laughing Matter Johnston, J. Phillips L. AuthorHouse , 2007 Business Strategy

This book deals with how to establish and successfully manage any kind of small business. It delivers its messages with a dose of humor without...

 
 
Leaders at All Levels Charan, Ram John Wiley & Sons, Inc. , 2007 Human Resources, Leadership, Leadership Development, Management

In Leaders at All Levels, Ram Charan addresses a growing problem in business—the shortage of leaders who are prepared to face today’s complex business environment. Many companies struggle to find...

Audio summary available
 
 
Igniting Gen B and Gen V Ahlrichs, Nancy S. Davies-Black Publishing , 2008 Diversity, Human Resources, Management

To compete in today’s marketplace, corporations need to develop employees that do more than just show up every day to work: employees need to be engaged in their work. Unfortunately, companies have historically...

Audio summary available
 
 
Deciding Who Leads McCool, Joseph Daniel Davies-Black Publishing , 2008 Human Resources, Leadership Development, Management

Because of the inherent risks and rewards of attracting senior management, leadership recruitment and succession planning are at the top of the agenda for growth-minded corporations. Organizations' futures are...

Audio summary available
 
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