All Summaries
All Summaries
While the attitude of Entitlement still exists in business and society, reinvention, reengineering, downsizing, rightsizing, delayering, etc., have put pressure on most organizations, both in the private sector and in...
One practice that often sets successful businesses apart from the rest is strategic planning. These organizations benefit not just from having a strategic plan, but from undergoing the strategic planning process itself...
In Critical Condition, Pulitzer Prize-winning investigative journalists Donald Barlett and James B. Steele go behind the scenes of the health care system, citing evidence that American spends more on...
Not only is emotion central to human life in terms of its role in interactions with family and friends, it is also becoming increasingly recognized as a critical aspect of interactions in the service economy. In fact,...
In A Complaint Is a Gift, Janelle Barlow and Claus Møller present the right way to handle complaints while retaining customer loyalty and trust. Regardless of industry, the truth for all businesses is...
The term “campaign” has traditionally been associated with politics, the military, and most recently, marketing. However, Alan Barnard and Chris Parker, authors of Campaign It!, explain that a campaign...
Global Dreams is an exploration of the many different ways in which the global economy changes politics, work, and families throughout the world. The authors reveal how a few hundred companies dominate...
Drawing on the insights of biologists, anthropologists, philosophers, artists, and other nontraditional sources, the book addresses not only the question of how responsible products are made but also how...
In Lewis Carroll’s Through the Looking Glass, the Red Queen leads Alice on a chase after which neither character has moved from the spot where they began. Evolutionary biologists refer to this race as “the Red...
On the surface, a paradox can appear to contradict common sense and logic. But in reality, it is inherently valid and sensible and has been used by innovators throughout history to uncover wellsprings of...
