All Summaries
All Summaries
Speculation and investigations into what really caused one of the greatest economic collapses in history will continue for the foreseeable future and, in the process, blame will most likely be placed at a number of...
In their research and experience, Selden and Colvin have consistently found that the bottom 20 percent of customers, by profitability, (those they call demons) often generate losses that are equal to more than 100...
Animal Spirits dissects standard economic theories and demonstrates their failure to account for human emotion, even though emotions have a large impact on the economy. George A. Akerlof and Robert J....
Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...
In Answers for Managers, Radzik and Emek have distilled a virtual library of management concepts into an extremely practical guide, whose primary value lies in the fact that it provides managers with the information...
In Anticipate, Respond, Recover, editors K. Joanne McGlown and Phillip D. Robinson stress that healthcare executives must take responsibility for knowing as much about disaster preparedness, response,...
A pill bottle helps health care professionals monitor patients taking medication. A vending machine reports its own inventory over a wireless network...
During the last decade of the 20th century, an entirely new medium - online communications via the personal computer - was born, and the preeminent brand of this emerging new medium has turned out to be America Online...
Almost every personal computer worldwide now has the distinctive look of Apple’s legendary Mac, which was the first to bring easy-to-use graphical icons and pull-down menus to the masses. Unfortunately, the company...
Businesses face a tough financial landscape today. To complicate matters further, the economy does not always function in a predictable or recognizable fashion. Large, well-established companies have faced great...
