All Summaries
All Summaries
Identifying what managers do is easy; making sense of the huge assortment of duties and requirements is the difficulty. According to management guru Henry Mintzberg, author of Managing, management must...
The quality of leadership can determine whether a company succeeds or fails. But how do the best leaders lead? In How the Best Leaders Lead, author Brian Tracy describes lessons he has learned about...
Women today lead lives in which work, home, friends, hobbies, and special interests are both technologically and physically interwoven, and in which they are expected to do more and succeed more than ever. In ...
The old saw says that money cannot buy happiness. But what about the reverse? Does happiness matter in the workplace? In Happiness at Work, Jessica Pryce-Jones demonstrates that happy employees are...
In today’s competitive marketplace, a well-planned, well-executed business plan can make the difference between success and failure. When a business has implemented a successful planning process, every employee can see...
Little by little, scholars and business practitioners have begun to recognize the significance of followers in organizations. Inspired by a groundbreaking conference held in 2006 called “Rethinking Followership,”...
Customer service is based on a trusting relationship between customer and business. Clients come to customer service representatives with a need. Great service staff will be able to deal with these needs no matter how...
“Good” is the new Great. Profit alone is not enough in a world where people prioritize social values and seriously consider the impact organizations have on individuals, communities, and the planet as a whole. A...
In Standing in the Fire, Larry Dressler compares leading a combustible meeting with fighting a brush fire. When not tended to properly, a fire can cause suffering, proliferation, and destruction....
The word salesperson can have ugly connotations; it often reminds customers of disengaged product-pushers who sell without passion or purpose. If a salesperson can transcend that image, however, and help his customers...
