All Summaries
All Summaries
Stories about corporations in crisis and seismic meltdowns of corporate leaders are not new. Toxic or dysfunctional leaders are often at the center of corporate controversy and are frequently viewed as the sole villain...
In Going Social, Jeremy Goldman explores the many aspects of social marketing, focusing on the theme that today’s marketing efforts are relationship driven rather than product driven. He offers...
There are some leaders who go through life without the need for a career roadmap. Marshall Goldsmith describes these people as “grounded” and as “role models and heroes.” Goldsmith sees his role as helping successful...
In today’s constantly shifting global economy, effective leadership is more important than ever. In The AMA Handbook of Leadership, editors Marshall Goldsmith, John Baldoni, and Sarah McArthur present...
Some people just seem to have their “mojo” working. The salesman who closes with seven tough customers in a row, the baseball player who hits nothing but home runs, and the bartender who is never late with drinks—all...
Every company engages in some form of game play, whether knowingly or not, yet most companies do not understand the detriment these games can have on productivity and profitability. In Games at Work,...
This is the beginning of an era in which the focus must be on the customer rather than on the product or market. Businesses with the right customer service philosophy and practices will be the ones with the competitive...
When people with high IQ flounder, and those of modest IQ do relatively well, it can be argued that the difference is that people are being judged in a new way -- not by being smart but by how they manage themselves...
Every product has a hidden backstory of impacts caused by its manufacturing, transport, ingredients, or use. However, customers today have no information to compare products according to their ecological effects. In...
In Mindful Leadership, Maria Gonzalez offers a guide to leadership for anyone who is in a position to influence others. She shows how to use mindfulness meditation to achieve clarity, focus, and self-...
