All Summaries
All Summaries
Closing a sale is the stage in the selling process where salespeople meet the greatest difficulty. Joe Girard walks the reader through fundamental...
Southwest Airlines has sustained a steady 10 to 15 percent rate of growth throughout its 32-year history, and has been profitable every year but its first. For most of 2002, its total market value of about $9 billion...
An "arsenal" of 186 Attack and Defense Strategies for combating scams, hidden charges, half-truths, and even lies perpetuated against consumers by the insurance and banking industries; automobile manufacturers, dealers...
How is it that Paul Revere’s ride is heralded to this day, while the endeavors of William Dawes, who also rode at the very same time to warn of the British, barely rate a footnote in history? How is it that Hush...
Blink is a book about split-second decisions and first impressions. The book is filled with intriguing examples of the "Blink" process, or rapid cognition, at its most impressive - a psychologist who has developed a...
Why do some people succeed far more than others? There is a story that is usually told about extremely successful people - a story that focuses on intelligence and ambition. In Outliers, Malcolm Gladwell claims that...
Corporate America is just now beginning to realize that effective managers must possess the right technical skills to get the job done, as well as the right people skills to ensure a sense of cohesiveness in the...
According to Glaser, organizations lose their spirit, become mediocre, and die when they fall prey to what she calls the self-serving I-centric behaviors of control, blame, resignation, attachment to the past,...
In The DNA of Leadership, which follows her successful Creating WE, author Judith Glaser identifies the seven leadership practices that can re-shape an organization into a culture that...
The problems of overwork can plague anyone in today's hectic business world where technology has increased both projects and expectations. The paperless society has only half arrived, so many have to deal with an...
