All Summaries

All Summaries

 
Service Failure Toister, Jeff American Management Association , 2013 Customer Focus

We have all been treated rudely or thoughtlessly by a cashier, clerk, waiter, or manager at some point. Most people probably do not have to think back too far to find an example. But why does this happen? Why should...

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Slow Down, Sell Faster! Davis, Kevin AMACOM , 2011 Marketing, Productivity

In Slow Down, Sell Faster!, Kevin Davis explains how to win sales faster by actually slowing down the sales process and focusing on the customer’s buying process. He provides a practical model for...

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20:20 Project Management Marks, Tony Kogan Page Limited , 2012 Management

20:20 Project Management provides comprehensive, detailed strategies for project managers who are responsible for complex projects. From the earliest stages of project evaluation through planning,...

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Mobilized Marketing Hasen, Jeff John Wiley & Sons, Inc. , 2012 Marketing

In Mobilized Marketing, chief marketing officer of Hipcricket Jeff Hasen describes the evolution of marketing through mobile communication devices. Using interviews with numerous marketers, Hasen...

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The Big Shift Freedman, Marc PublicAffairs , 2011 Diversity, Leadership Development

In The Big Shift, renowned social entrepreneur Marc Freedman confronts the problem of an increasingly aging population and a society ill-prepared to make use of its knowledge and expertise. However,...

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Building Social Business Yunus, Muhammad | Weber, Karl PublicAffairs , 2010 Social Responsibility

For many people, there is more to life than making money, and happiness comes from many sources not just making a profit. Therefore, an economy based on the premise that profits are the only goal is misguided. In his...

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Real Influence Goulston, Mark | Ullmen, John AMACOM , 2013 Communication, Relationships

In Real Influence, Mark Goulston and John Ullmen present an array of authentic techniques for influencing people. Rather than focus on manipulative tactics, Goulston and Ullmen encourage people to...

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Collaborative Intelligence Hackman, J.Richard Berrett-Koehler Publishers, Inc. , 2011 Teams

In Collaborative Intelligence, scholar and researcher J. Richard Hackman uses his experience as an intelligence community consultant to present strategies for creating an environment that supports the...

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The Complete Guide to Mentoring Owen, Hilarie Kogan Page Limited , 2011 Leadership Development

Mentoring is one of the best ways to solve some of the most difficult problems in today’s business world, according to Hilarie Owen. Mentoring is one of the oldest and most reliable tools for guiding the growth and...

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Fast Track Networking Rosen, Lucy | Copquin, Claudia Career Press , 2010 Personal Growth, Relationships

In Fast Track Networking, Lucy Rosen and Claudia Gryvatz Copquin offer ideas that are primarily, but not exclusively, designed to help women move quickly into the business world. They share guidance on...

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