All Summaries

All Summaries

 
Field Tested King, Emily AMACOM , 2012 Human Resources, Leadership Development

Military veterans are some of the most talented, goal-focused, and loyal employees in America. They possess a bevy of skills and perspectives that civilian workers, managers, and job applicants generally lack. Yet...

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Customer Care Excellence Cook, Sarah Kogan Page Ltd. , 2011 Customer Focus

Organizations that develop and sustain a customer focus have an essential competitive advantage in today's service economy. Customer-savvy companies understand that this hinges on fundamentally transforming the way a...

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Designing the Smart Organization Deiser, Roland Jossey-Bass , 2009 Business Strategy, Leadership Development

Roland Deiser’s Designing the Smart Organization tackles the challenges of initiating corporate learning programs in order to compete in today’s global market. Corporate learning programs are a...

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Business in the Cloud Hugos, Michael | Hulitzky, Derek John Wiley & Sons, Inc. , 2011 Technology

Technology is rapidly evolving, and the costs for keeping up are soaring. Opportunities in the market exist for companies capable of ramping-up or scaling-down operations quickly. In Business in the Cloud...

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Stand and Deliver Dale Carnegie Training Touchstone , 2011 Communication

Great public speakers possess confidence, charisma, and eloquence. These traits seem to radiate naturally. However, contrary to what many people believe, public speaking is not a gift. It is a skill that anyone can...

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Three Feet from Gold Lecther, Sharon L. | Reid, Greg S. Sterling Publishing , 2009 Personal Growth

Three Feet from Gold is based on the principles put forth by Napoleon Hill in his best-seller, Think and Grow Rich. Published in 1937, Think and Grow Rich inspired a large amount of...

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The Learning eXPLOSION Murdoch, Matthew | Muller, Treion FranklinCovey Publishing , 2011 Human Resources, Leadership Development

Today’s learning environment is truly unique. The convergence of technological advances and vast amounts of knowledge means that information is accessible to almost anyone at any time. Shifts in the way people learn...

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Snap Judgment Adler, David E. FT Press , 2009 Economics & Finance

In Snap Judgment, David E. Adler examines how people’s instincts and intuitive judgments intersect with financial markets, and create decisions that are not beneficial to the individual investor. Snap...

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Virtual Teamwork Ubell , Robert (editor) John Wiley & Sons, Inc. , 2010 Teams, Technology

Over the past 20 years, Internet-based online learning has grown from a rudimentary tool to a routine part of business operations. Today, virtual teams give businesspeople across the globe uninterrupted access to...

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Innovation is Everybody's Business Tucker, Robert B. John Wiley & Sons, Inc. , 2011 Innovation

Innovation is Everybody’s Business by Robert B. Tucker discusses how employees at any level, in any organization or industry can make themselves invaluable by championing innovation. With routine tasks...

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