All Summaries
All Summaries
Institutional frameworks today are fueled by highly skilled and specially trained workers who are often spread out across great distances and communicate horizontally instead of vertically. Many organizations have not...
The key to high performance in the workplace goes beyond traditional “hard skills” — passion is an essential element of productivity. Employees who are able to identify a “passion and purpose” in their lives experience...
Google founders Sergey Brin and Larry Page have been called the “lords of all information,” the “Thomas Edisons of the Internet,” and the twin “Princes of High Technology” for creating what Time magazine in 2006 called...
In an increasingly global business world, customer service organizations are faced with more and more diversity among customers and employees. Treating customers as a homogeneous group is certain to lead to service...
Many factors affect the workplace today, ranging from globalization to new technologies and the next generation of young workers. All of these factors and more are changing the rules of training. As a result, trainers...
All managers, from CEOs to frontline supervisors, must delegate to accomplish their goals. Yet, even though delegation enables managers to produce results through other people, many supervisors have not yet mastered...
The old idea that innovation begins at the top of an organization is not conducive to managing a productive and successful company. Instead, leaders should be encouraging innovation in all layers of their organizations...
Communication is about the effective use of language in the context of understanding the audience. The best product or service can have a great slogan or advertisement, but the message fails if the communicator does...
Everything a speaker does sends signals to members of the audience. Where we gaze, the way we speak or gesture, and the inflection in our voice all cause the audience to reach certain conclusions and judgments about...
Networking events make many people uncomfortable. In Smart Networking, author Liz Lynch confesses to feeling so small and overwhelmed at her first networking event that she only lasted five minutes....
