All Summaries

All Summaries

 
The Service Advantage Albrecht, Karl | Bradford, Lawrence J. Dow Jones-Irwin , 1990 Customer Focus, Marketing

There are two kinds of useful customer knowledge: (1) general- pertaining to buying patterns and motives, and (2) individual-from one-to-one interactions between employees and customers. Large businesses must usually...

 
 
Service Within. Albrecht, Karl Dow Jones-Irwin , 1990 Leadership

The topics discussed in Service Management Effectiveness are by leading researchers in the field of service management and they provide a comprehensive model for managing service businesses. The work shatters the...

 
 
At America's Service Albrecht, Karl Dow Jones-Irwin , 1989 Customer Focus, Marketing

Many service firms are paying a high price in lost business due to mediocre service, while few firms are truly oriented toward quality customer service. Businesses often don't understand customers and their priorities...

 
 
Social Intelligence Albrecht, Karl Jossey-Bass , 2006 Human Resources, Major Works, Personal Growth, Relationships

Having pondered why some people with very high IQ scores fail miserably in their personal lives, Harvard professor Howard Gardner, concluded that the concept of “intelligence,” as a singular measure of competence,...

Audio summary available
 
 
Practical Intelligence Albrecht, Karl John Wiley & Sons, Inc. , 2007 Human Resources, Major Works, Personal Growth

Determining that IQ, as a singular measure of competence, could no longer be supported, Harvard professor, Howard Gardner, proposed (in Frames of Mind, 1985) a range of key competencies, which he calls multiple...

Audio summary available
 
 
Tales From The Top Alexander, Graham Nelson Business , 2005 Leadership, Management

Every executive, even those in charge of successful companies, needs nurturing and coaching every once in a while. Tales From the Top by Graham Alexander gives busy executives access to a highly-rated...

 
 
Performance-Based Project Management Alleman, Glen B. AMACOM , 2014 Leadership, Management

Project failures are a common occurrence regardless of a project’s size. From a botched residential kitchen remodel to HealthCare.gov’s disastrous rollout, even seasoned project managers may fall victim to delays,...

Audio summary available
 
 
Getting Things Done Allen, David Piatkus Books, Ltd , 2001 Personal Growth

From the moment we wake up until the time we go to bed, most of us have an overwhelming number of things to do everyday, at home, at school, at work....

 
 
The Highly Paid Expert Allen, Debbie The Career Press, Inc. , 2014 Personal Growth

In The Highly Paid Expert, Debbie Allen provides readers with the tools and knowledge to market themselves as experts in their particular fields. She emphasizes a varied self-marketing strategy that...

Audio summary available
 
 
Les intentions cachées Allen, Kevin Bibliomotion, Inc. , 2012 French

Dans Les intentions cachées, Kevin Allen explique que toute décision d'achat cache une motivation émotionnelle tacite, des intentions cachées. Si la personne...

 
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