All Summaries

All Summaries

 
Winning the Toughest Customer Passi, Delia Kaplan Publishing , 2006 Customer Focus

Many sales professionals find it a daily struggle to understand women customers. The way women interpret behavior, hear unexpected meanings, take in "...

 
 
Winning the Talent War Dye, Carson F. Health Administration Press , 2002 Leadership, Leadership Development

In recent years, there has been a steady increase in the number of leadership positions in healthcare. The process of hiring new leadership has a much more significant impact than hiring any number of lower level...

Audio summary available
 
 
Winning The Knowledge Game Rylatt, Alastair Elsevier Science & Techonology Books , 2003 Business Strategy

Alastair Rylatt's book specifically outlines how businesses and organizations gain excellent performance through sensitivity, interactivity, flexibility, and...

 
 
Winning the Global Talent Showdown Gordon, Edward E. Berrett-Koehler Publishers , 2009 Global Business, Human Resources, Social Responsibility

The world will soon face a massive talent shortage, especially in the areas of science, technology, engineering, and mathematics. Every nation in the world will be uniquely affected by this crisis, and each will...

Audio summary available
 
 
Win the Value Revolution Tucker, Robert B. Career Press , 1995 Customer Focus, Marketing

Revolution is spreading across the economy. In every industry, buyers have increasingly become more demanding and less loyal. They are refusing to pay prices inflated by layers of middlemen, whom they do not perceive...

 
 
Win at Work! Katz, Diane L. John Wiley & Sons, Inc. , 2010 Communication, Management, Relationships

In Win at Work!, Diane Katz presents an alternative to the traditional linear model of resolving conflict called “The Working Circle.” This approach encourages flexibility when resolving conflict. The...

Audio summary available
 
 
Will Your Next Mistake Be Fatal? Mittelstaedt, Jr., Robert E. Wharton School Publishing , 2005 Management

Will Your Next Mistake Be Fatal? concerns what author Robert E. Mittelstaedt, Jr. refers to as M3 - Managing Multiple Mistakes - and illustrates, using the experience of others, how to create an organization observant...

 
 
Wild West 2.0 Fertik, Michael | Thompson, David American Management Association , 2010 Relationships, Technology

Almost everyone today uses the Internet for conducting business, gathering information, and making social connections. Still, the Internet is a dangerous place. Reputations can be damaged by scandal, businesses can...

Audio summary available
 
 
Wikinomics Tapscott, Don | William, Anthony D. Portfolio , 2008 Business Strategy, Customer Focus, Technology

Society is entering an age where new forms of mass collaboration are changing how goods and services are invented, produced, marketed, and distributed on a global basis. This change presents far-reaching opportunities...

 
 
Why Women Mean Business Wittenberg-Cox, Avivah | Maitland, Alison John Wiley & Sons, Inc. , 2008 Diversity, Human Resources

According to the authors of Why Women Mean Business, the influence of women in the workplace and the marketplace is changing everything, and the changes are desirable rather than threatening. Utilizing...

Audio summary available
 
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