All Summaries
All Summaries
Historically, companies could control their image and sell their goods and services through traditional marketing. However, thanks to the advent of the Internet and social media, hyperconnected Customers are the main...
Many American companies are in trouble because they have traditionally used top-down management that leaves little room for the average individual to be creative. As a result, corporate leadership cannot take advantage...
In A Complaint Is a Gift, Janelle Barlow and Claus Møller present the right way to handle complaints while retaining customer loyalty and trust. Regardless of industry, the truth for all businesses is...
Without a doubt, globalization-the integration of the world economy-has become the most important economic, political, and cultural phenomenon of the times, reshaping business, transforming the lives of individuals,...
Satisfied employees generally begin a description of their workplace by mentioning its unique or attractive benefits. Quickly, however, their comments turn to descriptions of the atmosphere, or feel, of the work...
In A Journey into the Heroic Environment, Lebow contends that, the secret to job satisfaction is the way an individual treats others and how that conduct causes others to treat the individual. Over the...
Kouzes and Posner's The Leadership Challenge was first published in 1987, and revised in 1996 and 2002, to become one of the bestselling leadership books of all time. Although each revision was offered to address the...
Listening, being one of the most important things in business, helps create good relations with people. It is a creative act that improves as it is...
In A Manager's Guide to Coaching, authors Brian Emerson and Anne Loehr operate under the premise that without engaging employees on a human level which responds to a coach's leadership, workplace production and...
Although globalization has arrived in the world, it has not done so in most of the world’s organizations. This is unfortunate: To be viable during the next century, all organizations (domestic or international) will...
