All Summaries

All Summaries

 
Impact Hiring Ball, Frederick W. | Ball, Barbara B. Prentice Hall Press , 2002 Human Resources

Today's business world is characterized by fierce competition, as organizations jockey to become the most innovative, grab the largest market share, gain the most revenue, and realize the biggest profits. And, because...

 
 
The Inclusion Breakthrough Miller, Frederick A. | Katz, Judith H. Berrett-Koehler Publishers , 2002 Diversity, Human Resources, Social Responsibility

Although most Fortune 500 companies have some kind of diversity program, Miller and Katz believe that the majority have been unsuccessful because of what they call diversity in a box restrictive policies, practices,...

 
 
Customer Culture Basch, Michael D. Prentice Hall Press , 2002 Customer Focus, Marketing

Customer Culture draws on lessons from some legendary sales and service enterprises, particularly FedEx and UPS, as well as midsized concerns, small businesses, and startups, to demonstrate how leaders and managers can...

 
 
Why Decisions Fail Nutt, Paul C. Berrett-Kohler , 2002 Leadership, Management, Personal Growth

In his 20 years of studying decisions, how they are made, what works, what fails, and why, Nutt s key finding is that despite the vast sums spent implementing decisions, organizations only realize benefits half of the...

 
 
Secrets of an Executive Coach Downs, Alan AMACOM , 2002 Leadership, Leadership Development

Too often, the corporate life of many executives is driven by what Downs calls the ongoing process of truth management a major component of executive failure that attempts to minimize pain and maximize success by...

 
 
Managing Innovation and Change Henry, Jane | Mayle, David Sage Publications , 2002 Innovation, Management

As organizations struggle to keep pace with the globalization of the economy, the explosive growth of the Internet, deregulation, the drive to increase the bottom line, faster product development times, rampant...

 
 
Managers as Mentors Bell, Chip R. Berrett-Koehler Publishers , 2002 Human Resources, Leadership, Leadership Development, Management, Personal Growth

In the contemporary workplace, where the requirement for learning is constant, the traditional boss-subordinate relationship is rapidly becoming obsolete. The old authoritarian, patriarchal leader/manager model is...

 
 
Communicating for Managerial Effectiveness Clampitt, Phillip G. Sage Publications , 2001 Communication, Innovation, Major Works, Management, Personal Growth

It is Clampitt's premise that because communication is at the core of managerial effectiveness, managers must have a clear view of their abilities to communicate and the challenges involved in the process, however,...

 
 
Collaborative Approaches to Resolving Conflict Isenhart, Myra Warren | Spangle, Michael Sage Publications , 2000 Human Resources, Management, Personal Growth

Conflict is intrinsic to daily modern life an inescapable part of family, organizational, and societal dynamics. However, the increase of violence in families, schools, communities, and workplaces, and the rapid...

 
 
Leading with Knowledge Huseman, Richard C. | Goodman, Jon P. Sage Publications , 1999 Innovation

Today’s business environment is marked by global and small-business competition and also, by the unprecedented, continuous transformations wrought by information technology. Given this new reality, the classic...

 
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