All Summaries

All Summaries

 
The Service Profit Chain Heskett, James L. | Sasser Jr., W. Earl | Schlesinger, Leonard A. The Free Press , 1997 Customer Focus, Productivity

The Service Profit Chain demonstrates that leading companies maintain their leadership position by managing The Service Profit Chain - a quantifiable set of relationships that directly...

 
 
The Witch Doctors Micklethwait, John | Wooldridge, Adrian Times Books , 1997 Management

According to the case against it, management theory has four obvious faults: (1) It is incapable of self-criticism; (2) Its terminology (jargon) acts to confuse rather than clarify; (3) It is rarely more than just...

 
 
Business Maharajas Piramal, Gita Viking Penguin India , 1996 Global Business, Management

Ambani, Bajaj, Birla, Goenka, Khaitan, the Shahs, and Tata, eight of India’s most powerful men, are a study in contrasts. Their businesses are distinct and varied. Some are highly educated, others are barely educated...

 
 
The New Organizational Wealth Sveiby, Karl Erick Berrett-Kohler , 1997 Human Resources, Management

The difference between the market value of a publicly held company and its official net value is the value of its intangible assets. In most companies, the value of these assets exceeds the value of tangible holdings....

 
 
Managers as Facilitators Weaver, Richard G. | Farrell, John D. Berrett-Koehler Publishers , 1997 Human Resources, Management, Productivity

The workplace is changing to such an extent that the amount of work demanded is more than individuals working alone can produce. The need for people to work together has lead to the creation of a great number of groups...

 
 
NUTS! Freiberg, Kevin | Freiberg, Jackie Bard Books , 1996 Business Biographies

Twenty-five years ago, Southwest reinvented air travel with its low fares and irreverent style. Today, the company keeps air fares at rock-bottom levels by keeping costs low, satisfies customers by getting them and...

 
 
Only the Paranoid Survive Grove, Andrew S. Currency Doubleday , 1996 Global Business, Major Works

Intel is the world’s largest chipmaker, the fifth most admired company in the United States and the seventh most profitable company among the Fortune 500. Andrew Grove attributes this success to having a healthy...

 
 
Leading Your Team Leigh, Andrew | Maynard, Michael Nicholas Brealey Publishing , 1996 Leadership, Management, Teams

When people are expected to lead a team, often they wonder if they have what it takes, they are confused about where to start, they worry about how to handle people who were previously their peers, or they fret about...

 
 
The Second Curve Morrison, Ian Ballantine Books , 1996 Global Business, Innovation

A company has done everything right - searched for and found excellence, focused on what works, reengineered business processes, and developed the discipline of a market leader. But even with all that, if the...

 
 
Competition in the 21st Century Tyson, Kirk W. M. St. Lucie Press , 1996 Global Business

As the world moves into the 21st century, companies will come to discover that quick-fix, reactionary approaches will not work in this coming age of Intelligence. To outthink, outsmart, and outmaneuver competitors,...

 
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