All Summaries

All Summaries

 
Strategic Customer Service Goodman, John A. AMACOM , 2009 Customer Focus

Customer service has a tremendous effect on customers’ attitudes toward a company, what they tell others about it, and whether they continue to patronize that company or go elsewhere. In his book Strategic...

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Computer Fraud Casebook Wells, Joseph T. John Wiley & Sons, Inc. , 2009 Human Resources, Management, Technology

Fraud-an act of deception practiced in order to secure personal gain - has been a longstanding threat for business owners. Rapid advances in computers, however, have propelled the issue of computer fraud into the...

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If Disney Ran Your Hospital Lee, Fred Second River Healthcare Press , 2004 Customer Focus, Health Care, Management

Fred Lee’s experiences in hospital leadership as well as at Disney led him to believe that any healthcare team can find its way to greatness if it has the passion and competence to do so. If Disney Ran Your...

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Transnational Leadership Development Fisher-Yoshida, Beth | Geller, Kathy D. Amacom , 2009 Business Strategy, Diversity, Global Business, Leadership Development

Advances in technology have broken down borders, bridged oceans, and created relationships between people and cultures where none had existed before. Because of these changes, cultural differences need to be...

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CATS Lundin, Stephen C. McGraw-Hill , 2009 Innovation

The old idea that innovation begins at the top of an organization is not conducive to managing a productive and successful company. Instead, leaders should be encouraging innovation in all layers of their organizations...

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Green to Gold Esty, Daniel C. | Winston, Andrew S. Yale University Press , 2006 Business Strategy, Major Works, Social Responsibility

Companies are facing an unavoidable new array of environmentally driven issues. Like any revolution, this new “Green Wave” presents an unprecedented challenge to business as usual. Organizations that do not add...

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Driving Results Through Social Networks Cross, Rob | Thomas, Robert J. Jossey-Bass , 2009 Business Strategy, Management, Productivity, Relationships

Most leaders still rely too heavily on formal structures when designing their organizations and implementing strategy. However, these formal organizational structures often overlook the fact that every organization...

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The Brand Bubble Gerzema, John | Lebar, Ed Jossey-Bass , 2008 Business Strategy, Customer Focus, Marketing

More than products or human capital, supply chains or customer service, a strong brand is the single most valuable asset a company can own. But upon close examination, many of the world’s biggest brands are squandering...

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High Altitude Leadership Warner, Chris | Schmincke, Don Jossey-Bass , 2009 Leadership, Personal Growth

In High Altitude Leadership, Chris Warner and Don Schmincke, apply the lessons learned in the world of extreme mountaineering to the world of business. According to the authors, the dangers faced by...

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Authentic Conversations Showkeir, Jamie | Showkeir, Maren Berrett-Koehler Publishers , 2008 Communication, Leadership, Management, Personal Growth

In Authentic Conversations, Jamie Showkeir and Maren Showkeir show the way to change the ways in which you communicate with both your peers and your subordinates at work. The authors...

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