All Summaries
All Summaries
Until very recently, companies thought of accidents as natural or normal. Natural disasters such as fires and floods have always existed and most companies know how to use risk management to protect themselves. But...
In Who’s Your Gladys? Marilyn Suttle and Lori Jo Vest present ten companies that have achieved remarkable success by focusing on customers and building long-term relationships. These companies have...
In Who’s in the Room?, Bob Frisch examines how leaders can better utilize their teams while increasing satisfaction and productivity. CEOs and their Senior Management Teams (SMTs) frequently experience...
After taking part in an exceptional business team early in his career, Keith Ferrazzi realized the “incredible power of having a team of people guide me, encourage me, help me to be open and candid, hold me accountable...
There are more women than ever entering the top echelons of management, but that does not mean it has become easier to advance. In fact, career-transition consultant Emily Bennington has found that ambitious women...
In these changing times, organizations must innovate or die. In Who Killed Creativity … And How Can We Get It Back?, best-selling authors Andrew Grant and Gaia Grant explain how to become more creative...
In today’s fast-paced, highly competitive information age, journalists are under more pressure than ever to deliver compelling news stories. Likewise, newsmakers are under similar pressure to present their messages in...
Almost every company in the world will eventually face a period of stalled growth. This phenomenon occurs in every industry, and affects businesses both large and small. Stalled growth affects well-managed companies,...
In What’s Stopping You?, Robert Kelsey warns that fear of failure can become a self-fulfilling prophecy. This common, yet rarely addressed condition alters behaviors in ways that make failure a...
In What’s the Secret?, businessman and customer service consultant John R. DiJulius III reveals the success of his and other companies using Secret Service, hidden systems that use customer...
