All Summaries
All Summaries
Today’s highly competitive business world has led to a work environment where people feel a constant sense of urgency. Unfortunately, this atmosphere reduces employee creativity, engagement, and performance. In...
The Way of the Shepherd presents the story of a young, inexperienced reporter who meets and interviews the most respected CEO in America, and walks away with the...
Women’s voices are one of their most important professional tools, but many women have weak or poorly trained voices. Women are also at a physical disadvantage because their vocal apparatuses are smaller and less...
The Virtual Manager focuses on how organizations and managers can better engage their virtual employees to create a successful workplace, even when employees are in different locations. Author Kevin...
The business world is expanding globally and escalating digitally, making the days of one-on-one and face-to-face interactions increasingly scarce. Chief executive officers, those who aspire to be CEOs, and any...
According to the FBI, Americans lose $40 billion annually to investment fraud, roughly a Madoff-sized scam each year. Not only has the pool of targeted victims surged as baby boomers move into retirement, but...
In their groundbreaking book, The Service Profit Chain (1997), Heskett, Sasser, and Schlesinger asked the question of why a few service enterprises seem to be consistently better at what they do than...
A new definition of value that explains how to create and add value within each of the key processes of marketing, engineering, acquisition, manufacturing, and customer service, while simultaneously integrating these...
Mark Hurd, HP’s recently named CEO and president, spent 25 years at NCR (the last two as chief executive and president), where he was instrumental in formulating and executing strategies to maximize operational...
In The Upside of Irrationality, Dan Ariely draws on his background in behavioral economics to examine irrational human behavior and how it affects decision making in the workplace and in human...
