All Summaries
All Summaries
According to Lori L. Silverman and Annabeth L. Propst, the concept of quality, as used within the context of "total quality management," has fallen out of favor. However, it is not "dead" but is being replaced by...
In Treasure Hunt, Michael Silverstein augments the marketplace research and intimate consumer portraits he began in Trading Up (with Neil Fiske), offering a unique view into the low end of the buying...
“America’s middle-market consumers are Trading Up,” say Michael Silverstein and Neil Fiske—a cultural movement that has changed the landscape of the American brand. Trading Up...
With clarity, intelligence, and wit, Territorial Games draws upon hundreds of in-depth interviews and explores the internal dynamics that operate to compel people to wrangle for information,...
Experimental innovators use trial and error based approaches to reach breakthroughs in iterative ways. Peter Sims, a former venture capital investor, believes that most successful entrepreneurs work in this nonlinear...
Carole Sinclair writes a personal handbook enabling women to take charge of their lives and lifestyles in retirement. Sinclair discusses the unique problems-lack of benefits, reduced health care, dependent spouses and...
Companies must pay attention to their bottom lines, but many companies lose sight of the fact that paying attention to their employees will positively impact their bottom line. What motivates employees to perform, to...
The social transformation of capitalism taking place today is changing the way companies maximize their value to society as a whole, not just to shareholders.
These “humanistic” companies create emotional,...
The New GE profiles Jack Welch and provides current and future leaders with invaluable insights into the personal and professional characteristics and philosophy needed to lead U.S. enterprises...
Sloman says that as a consequence of the connected economy, the capability and potential of technology-based training has changed considerably, as has the way organizations compete and society advances. These related...
