All Summaries

All Summaries

 
The Other 90 Percent Cooper, Robert K. Crown Publishing , 2001 Innovation, Leadership, Personal Growth

Although a host of recent scientific discoveries have found that human capacity is limitless, most people, because of an innate biological predisposition, use only a tiny fraction of the immense power of their...

 
 
The Performance Edge Cooper, Robert K. Houghton Mifflin Company , 1991 Personal Growth

The Performance Edge is a comprehensive, up-to-date, and thoroughly researched guide to the latest thinking on personal effectiveness and workplace performance. Cooper identifies six pivotal...

 
 
Customer Care Excellence Cook, Sarah Kogan Page Ltd. , 2011 Customer Focus

Organizations that develop and sustain a customer focus have an essential competitive advantage in today's service economy. Customer-savvy companies understand that this hinges on fundamentally transforming the way a...

Audio summary available
 
 
The Oz Principle Connors, Roger | Smith, Tom | Hickman, Craig Penguin Group , 2004 Business Strategy, Leadership, Relationships

In The Oz Principle, Connors, Smith, and Hickman brilliantly use the analogy of "The Wizard of Oz" to discuss a business philosophy aimed in propelling individuals and...

 
 
The Communication Catalyst Connolly, Mickey | Rianoshek, Richard Dearborn Trade Publishing , 2002 Human Resources, Leadership, Productivity

Co-authors Mickey Connolly and Richard Rianoshek do something extraordinary in the introduction of The Communication Catalyst. They make a promise. If readers take the time to read, understand, and...

 
 
Managing at the Speed of Change Conner, Daryl R. Villard books/Random House , 1992 Change Management, Management

Written a decade ago but still very useful for today's world, this book will help you if you need to know: Why do some people absorb change quicker and adapt faster than others? Why do some companies flourish during...

 
 
Turbulent Times Leadership for Sales Managers Connellan, Tom Peak Performance Press , 2010 Management

Sales people play an important role in winning revenue for companies. It is in every organization’s best interest to enhance sales performance, especially during challenging economic times. In Turbulent Times...

Audio summary available
 
 
TouchPoints Conant, Douglas | Norgaard, Mette Jossey-Bass , 2011 Leadership, Relationships

Leaders are measured by their ability to move issues forward in an organization. However, many people do not realize that the numerous brief meetings and interruptions that occur over the course of the day offer...

Audio summary available
 
 
Twitter Power Comm, Joel | Burge, Ken John Wiley & Sons, Inc. , 2009 Business Strategy, Marketing, Technology

Social networking has transformed the way people and businesses interact with one another and the world. Twitter Power reveals the benefits of the social networking site Twitter, which is simply a way...

 
 
The Mindful International Manager Comfort, Jeremy | Franklin, Peter Kogan Page Limited , 2011 Global Business, Management

While domestic teams may be more likely to excel than their international counterparts because they can rely on a common culture, international teams that are managed mindfully have the chance to outperform them when...

Audio summary available
 
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