All Summaries
All Summaries
In his book The Other Kind of Smart, Harvey Deutschendorf shows that emotional intelligence can be more important than general intelligence when determining an individual’s personal and professional...
Employees at GE have a deeply engrained and internalized process for addressing and solving the company’s problems quickly, simply, and with the involvement of people who will ultimately carry out the decision. The...
In Who’s Your Gladys? Marilyn Suttle and Lori Jo Vest present ten companies that have achieved remarkable success by focusing on customers and building long-term relationships. These companies have...
In Lewis Carroll’s Through the Looking Glass, the Red Queen leads Alice on a chase after which neither character has moved from the spot where they began. Evolutionary biologists refer to this race as “the Red...
Linda Tarr-Whelan makes the case in Women Lead the Way that having more women leaders will make a positive difference for everyone. Their management skills and techniques match the 21st century...
For the last three decades healthcare workers have been adjusting to a new work environment—one that puts profits over people. Workers are unsure about their roles in the organization and many struggle to find meaning...
For years, marketers have had to work by assumptions. Using only a few standardized test questions and sales figures, they have had to piece together effective marketing campaigns that would hopefully deliver the buzz...
In Now, Discover Your Strengths, Marcus Buckingham and Donald Clifton assert that most employees feel as though their strengths and talents are not being utilized in their everyday work. Successful...
Workplace coaching has gained in popularity, and it has evolved from being viewed as a punishment for poor performance to a perk for those being groomed for positions of greater responsibility. In 10 Steps to...
In the years following September 11, 2001, communities around the world have scrambled to address the threat of terrorism and protect themselves from its occurrence. Public healthcare in the United States is slowly...
