All Summaries
All Summaries
Because every business is a living system, the cornerstone principles of the life sciences are just as relevant for organizations as they are for organisms. Thus, for managers to view their companies from the point of...
It has become fashionable to accept ideas without in-depth knowledge of their underlying foundation and without any long-term commitment. Organizations need to move from the current either/or mindset to an and also...
Many sales professionals find it a daily struggle to understand women customers. The way women interpret behavior, hear unexpected meanings, take in "...
In this unpredictable economy, where corporate crises have virtually become a way of life, Pate and Platt have found that shareholders, employees, and creditors constantly ask, “What went wrong, and what could we have...
Victor Frankl’s Man’s Search for Meaning is considered one of the most influential books of modern times. His personal story of discovering a reason to live while in the Nazi concentration camps...
Crucial conversations happen to everyone. They are the conversations that affect the quality of our lives, whether in the personal or the professional realm. Crucial conversations are those in which opinions vary, in...
Behind the problems that plague organizations are individuals who cannot, or will not, deal with broken promises and violated expectations. The problems often involve broken rules, missed deadlines, and simply...
Everyone faces challenges in their personal, work, and community lives. Although these challenges vary in intensity, pervasiveness, and type, all require influence to solve. Rather than surrender to circumstances,...
Many people believe that permanently changing their habits is difficult, if not impossible. However, through behavior change, it is possible to significantly improve results in many different areas of life. In ...
Integrated Account Management presents a form of direct marketing that emphasizes a proactive, personal approach to managing customer relationships. It is considered by many as being the most effective...
