All Summaries

All Summaries

 
...And the Clients Went Wild! Kuzmeski, Maribeth John Wiley & Sons, Inc. , 2010 Customer Focus, Marketing

Successful companies understand how to reach out to people who are interested in their products and services, creating a strong emotional connection. In …And the Clients Went Wild!, Maribeth Kuzmeski...

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The Power of Business Process Improvement Page, Susan AMACOM , 2010 Business Strategy, Productivity

Most aspects of business equate to a process. However, those processes are frequently not as efficient or effective as they could be. Business process improvement or BPI can help companies demonstrate greater customer...

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Seeing Red Cars Goodrich, Laura Berrett-Koehler Publishers , 2011 Personal Growth

Can heightened awareness, a focus on personal strengths, and intentional thinking create positive results? In Seeing Red Cars, author and consultant Laura Goodrich aims to prove that they can, and...

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Personality Not Included Bhargava, Rohit McGraw-Hill Companies , 2008 Customer Focus

In Personality Not Included, Rohit Bhargava illustrates how companies must have a dynamic personality in order to attract and retain customers and, above all, remain profitable. By understanding the...

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Six Pixels of Separation Joel, Mitch Business Plus , 2009 Customer Focus, Marketing, Technology

The term “six degrees of separation” suggests that everyone is connected through six or less friends or acquaintances. In Six Pixels of Separation, however, Mitch Joel suggests that this paradigm is no...

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Energize Your Training Lucas, Robert W. ASTD Press , 2010 Leadership Development, Technology

Many factors affect the workplace today, ranging from globalization to new technologies and the next generation of young workers. All of these factors and more are changing the rules of training. As a result, trainers...

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The Stress Effect Thompson, Henry L. Jossey-Bass , 2010 Leadership, Productivity

As competition and economic pressures increase, business leaders are guaranteed to experience higher levels of stress. This can cause even leaders with proven track records to make bad decisions. In The Stress...

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Evolve or Die Crow, Robin John Wiley & Sons, Inc. , 2010 Business Strategy

In Evolve or Die, Robin Crow illustrates how those businesses that adapt the fastest are the ones that succeed the most. Amidst accelerating population growth, diminishing natural resources, increasing...

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Leadership: The Warrior's Art Kolenda, Christopher D. The Army War College Foundation Press , 2001 Leadership

As the U.S. Army faces new types of missions and adopts complex technologies, the issue of leadership is more important than ever. In Leadership: The Warrior’s Art, editor and author Christopher...

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Hundred Percenters Murphy, Mark McGraw-Hill Companies , 2008 Leadership Development, Productivity

Hundred Percenters aspire to achieve the extraordinary, and they give 100% in pursuit of greatness. In Hundred Percenters, Mark Murphy shows leaders how to take average people and unleash their...

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