All Summaries
All Summaries
The health care system in the United States is entering a period of transition as reform efforts stand to affect the entire industry over the next few years. In The Corporate Transformation of Health Care...
In The Corporate Whistleblower’s Survival Guide, Tom Devine and Tarek F. Maassarani offer guidance to private sector employees who are weighing the crucial decision on whether to blow the whistle on...
Most Americans assume that the economy will continually operate in a way that is both effective and orderly. However, recent economic, environmental, and energy-related trends have emerged which challenge this...
Why is it that there is a record number of employees who no longer trust the management of the companies for whom they work? What is being lost – or left unsaid – in the communication between executive leadership and...
Criticism has its roots in philosophy and art. Coined by Aristotle, the word originally meant "able to discern or judge accordingly." Criticism was seen as an intellectual activity based on well-defined criteria,...
In The Cult of the Leader, Christopher Bones argues that the cult that now surrounds leadership and leader development is dangerous, not just for business but for all of society. According to Bones,...
In today’s hypercompetitive economy, success depends on the ability to function effectively in culturally diverse situations. Traditionally a person’s IQ, or cognitive intelligence, was considered a critical predictor...
For 30 years, Dr. Clotaire Rapaille has used a revolutionary idea to improve the bottom line of such diverse companies as Chrysler, Procter & Gamble, GE, AT&T, Boeing, Honda, Kellogg, and L’Oreal. This...
Until recently, the issue of quality has been dealt with in a "transcendent" way by many industries and organizations. People now realize, however, that quality is a serious business issue, perhaps the only business...
The Customer Is Usually Wrong doesn’t blame less than satisfactory service on the customer, but instead thinks an organization must determine what customers believe its service to be; create...
